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deebs · Guest

Ok - summary swift:
- bought Windows XP Pro as an optional upgrade to computer bought in May
2005
- torn label install was compromised by supplied by not supplying
Microsoft media
- supplier goes out of business and calls in receivers (UK business
practice)
- contact receiver and after 3 months no joy in complying with MS policy
that torn label install should be supported by media
- contact credit card company and they say "Go sort it out deebs, we'll
pick up the bill. Don't worry about getting refunds we have ways to
deal with that" Besides, i paid 2% surcharge for using credit card
- update to a full retail pack of XP Pro and paid for by credit card company

Now part of the original OEM Suite MS Autoroute will not run. It asks
to be installed, i insert Disk 5 of the OEM suite and the MSI sulks most
emotionally.

! - why can't I transfer therights I have under OEM (botched) install to
my fully compliant retail install of XP Pro?

! - why does Autoroute 2005 decide to sulk so? can it possibly be that
a hidden component of botched OEM install is flagging faulty MSI when I
insert Disk 5 of Works Suite?

! - why do I have to pay 3 times for functional software?

Please post solutions post haste (I feel like a BSA report is about to
be drafted)

I can guess that there is an install conflict from OEM (botched) install
of XP Pro and immediately require full functionality of the stuff I paid
for.

I'd like to offer an opportunity for solution here before I formalise a
complaint :)

The next post will contain JPEG images of dialogue boxes. Dial up users
may care to avoid the next message (no text, just JPEGs)
Why ca

deebs · Guest

BTW: my complaint to BSA will be about a non-compliant install of an
operating system

I don't want anyone to get the wrong impression. This is a great
NG/Forum?help! facility

I just wanted to voice my concerns to experts

Thank you all and please do keep up the good work!

Leythos · Guest

In article <ui5iTkj5FHA.1148@TK2MSFTNGP10.phx.gbl>,
deebs@xyzlaernot999.bogus says...

deebs · Guest

Apologies for the binaries but they rather explain the point very well
or don't they?

Full retail install is in place (BTW - for anyone reading this I have no
hesitation in recommending a full retail OS over an OEM OS anyday but
that is another story)

My view is:
- purchased optional upgrade to OEM XP Pro (compromised and botched by
the supplier now no longer trading eg defunct)
- purchased OEM extra software bundle as an optional extra
- repaired botched & compromised OEM install of OEM XP Pro by grateful
intervention of credit card company which, of course, i contributed to
by a 2% surcharge, by installation of XP Pro

It would appear that my purchases to use fully licensed software has
been denied by some oversight constituting a denial of service attack?

Or maybe I am wrong?

deebs · Guest

Dear Leythos

Thank you for your reply - a formal complaint shall be sent to BSA

deebs

Leythos wrote:

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