Peter
Guest
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 Posted:
Thu Nov 10, 2005 9:27 am Post subject:
Video conversation failure (v 5.1) |
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I'm trying to use the video conversation option with WM 5.1, and each time I
cannot connect to another computer. As I'm trying to connect, there is an
approximate 1 minute pause (with a blank screen). The message "Connecting
with such and such's computer" is written at the bottom of the screen. After
the minute or so, I get the message that the conversation has been ended.
This has happened to me multiple times with different contacts. The same
thing occurs with trying to start a voice conversation. I've gone through
the audio tuning wizard (as has my contact), and everything seems to be
working fine.
Any thought on what I'm doing wrong? Thank you. |
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Jonathan Kay [MVP]
Guest
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| Posted:
Fri Nov 11, 2005 1:27 am Post subject:
Re: Video conversation failure (v 5.1) |
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Greetings Peter,
Firstly, make sure both you and your contact have gone through the Audio (and Video) Tuning
Wizard in Messenger. To do so, open the main Messenger window, click the Tools menu, then
Audio Tuning Wizard, then go through the wizard to select and test your audio/video devices.
If that's not the case, are you or your contact behind a router or some kind of NAT? If so,
it must support Universal Plug and Play (UPnP) in order for this functionality to work.
However, if you or your contact are using a router (with UPnP support), you may need to
remove the current port forwardings. To do so (note this is for Windows XP exclusively),
click Start, All Programs, Accessories, Communications, Network Connections. Right-click the
"Internet Gateway" (should be under the Internet Gateway heading) and choose Properties.
Choose the Settings button, click each 'msmsgs' or 'msnmsgr' entry and then choose 'Delete'
to each one. Then close Messenger (right-click the Messenger icon, choose Exit), then restart
Messenger.
Also, you and your contact might try turning off the QoS Packet Scheduler. To do so,
click Start, then click the Control Panel. If you're in category view click Network and
Internet connections then click Network Connections. Right click your network/internet
connection, then click Properties. Uncheck the QoS Packet Scheduler, then reboot and try
again.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2005 Jonathan Kay.
You *must* contact me for redistribution rights. |
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