| Author |
Message |
Chris
Guest
|
 Posted:
Tue Oct 25, 2005 8:04 am Post subject:
System crashes while printing |
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Canon S820, Windows XP on PC. I have updated drivers on printer, and
installed new bios, yet entire system crashes and reboots usually on third
page. Can be either photos or documents. Using Adobe Photoshop Elements 4.0
and Word with Microsoft Works Suite 2004. Help!
--
Chris |
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Cari (MS-MVP)
Guest
|
| Posted:
Tue Oct 25, 2005 10:37 pm Post subject:
Re: System crashes while printing |
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Is there any Event log that would help us to diagnose the problem....
(Control Panel, Admin Tools, Event Viewer?
--
Cari (MS-MVP)
Printing & Imaging
"Chris" <Chris@discussions.microsoft.com> wrote in message
news:F08C145E-9417-45EE-A6C2-BECEFCAF0942@microsoft.com...
| Quote: | Canon S820, Windows XP on PC. I have updated drivers on printer, and
installed new bios, yet entire system crashes and reboots usually on third
page. Can be either photos or documents. Using Adobe Photoshop Elements
4.0
and Word with Microsoft Works Suite 2004. Help!
--
Chris |
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|
| Back to top |
|
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Chris
Guest
|
| Posted:
Wed Oct 26, 2005 12:27 am Post subject:
Re: System crashes while printing |
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|
Hi Cari: Yes, event log is as follows:
"The computer has rebooted from a bugcheck. The bugcheck was: 0x1000000a
(0x00000016, 0x0000001c, 0x00000000, 0x804e1745). A dump was saved in:
C:\WINDOWS\Minidump\Mini102405-02.dmp"
It's all Greek to me!
Chris
--
Chris
"Cari (MS-MVP)" wrote:
| Quote: | Is there any Event log that would help us to diagnose the problem....
(Control Panel, Admin Tools, Event Viewer?
--
Cari (MS-MVP)
Printing & Imaging
"Chris" <Chris@discussions.microsoft.com> wrote in message
news:F08C145E-9417-45EE-A6C2-BECEFCAF0942@microsoft.com...
Canon S820, Windows XP on PC. I have updated drivers on printer, and
installed new bios, yet entire system crashes and reboots usually on third
page. Can be either photos or documents. Using Adobe Photoshop Elements
4.0
and Word with Microsoft Works Suite 2004. Help!
--
Chris
|
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| Back to top |
|
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Alan Morris [MSFT]
Guest
|
| Posted:
Wed Oct 26, 2005 6:51 am Post subject:
Re: System crashes while printing |
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IRQL_NOT_LESS_OR_EQUAL (0xA)
PARAMETERS
1 - memory referenced
2 - IRQL
3 - value 0 = read operation, 1 = write operation
4 - address which referenced memory
DESCRIPTION
An attempt was made to access a pageable (or completely invalid) address at
an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses
If this printer uses version 2, kernel mode print drivers, this would be the
problem. If the device is connected over usb this could also be the
problem.
look for a file in system32. ntsd.exe
open a command window and use this utility to open the mini dump
c:\windows\system32\ntsd -z C:\WINDOWS\Minidump\Mini102405-02.dmp
type k at the prompt. The faulting driver is usually in the first few lines
of the stack trace.
It may still all be greek
--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
This posting is provided "AS IS" with no warranties, and confers no rights.
"Chris" <Chris@discussions.microsoft.com> wrote in message
news:8F735F17-734D-4768-91A4-AFFFD59E7E07@microsoft.com...
| Quote: | Hi Cari: Yes, event log is as follows:
"The computer has rebooted from a bugcheck. The bugcheck was: 0x1000000a
(0x00000016, 0x0000001c, 0x00000000, 0x804e1745). A dump was saved in:
C:\WINDOWS\Minidump\Mini102405-02.dmp"
It's all Greek to me!
Chris
--
Chris
"Cari (MS-MVP)" wrote:
Is there any Event log that would help us to diagnose the problem....
(Control Panel, Admin Tools, Event Viewer?
--
Cari (MS-MVP)
Printing & Imaging
"Chris" <Chris@discussions.microsoft.com> wrote in message
news:F08C145E-9417-45EE-A6C2-BECEFCAF0942@microsoft.com...
Canon S820, Windows XP on PC. I have updated drivers on printer, and
installed new bios, yet entire system crashes and reboots usually on
third
page. Can be either photos or documents. Using Adobe Photoshop Elements
4.0
and Word with Microsoft Works Suite 2004. Help!
--
Chris
|
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| Back to top |
|
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Chris
Guest
|
| Posted:
Sat Oct 29, 2005 6:13 am Post subject:
Re: System crashes while printing |
|
|
Hi Alan:
I have gone as far as the command window in ntsd.exe (which is symbolic
debugger for Windows 2000).
Last line reads ntsd: exiting - press enter ---
how do I enter your c:windows... etc. instructions?
Chris
--
Chris
"Alan Morris [MSFT]" wrote:
| Quote: | IRQL_NOT_LESS_OR_EQUAL (0xA)
PARAMETERS
1 - memory referenced
2 - IRQL
3 - value 0 = read operation, 1 = write operation
4 - address which referenced memory
DESCRIPTION
An attempt was made to access a pageable (or completely invalid) address at
an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses
If this printer uses version 2, kernel mode print drivers, this would be the
problem. If the device is connected over usb this could also be the
problem.
look for a file in system32. ntsd.exe
open a command window and use this utility to open the mini dump
c:\windows\system32\ntsd -z C:\WINDOWS\Minidump\Mini102405-02.dmp
type k at the prompt. The faulting driver is usually in the first few lines
of the stack trace.
It may still all be greek
--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
This posting is provided "AS IS" with no warranties, and confers no rights.
"Chris" <Chris@discussions.microsoft.com> wrote in message
news:8F735F17-734D-4768-91A4-AFFFD59E7E07@microsoft.com...
Hi Cari: Yes, event log is as follows:
"The computer has rebooted from a bugcheck. The bugcheck was: 0x1000000a
(0x00000016, 0x0000001c, 0x00000000, 0x804e1745). A dump was saved in:
C:\WINDOWS\Minidump\Mini102405-02.dmp"
It's all Greek to me!
Chris
--
Chris
"Cari (MS-MVP)" wrote:
Is there any Event log that would help us to diagnose the problem....
(Control Panel, Admin Tools, Event Viewer?
--
Cari (MS-MVP)
Printing & Imaging
"Chris" <Chris@discussions.microsoft.com> wrote in message
news:F08C145E-9417-45EE-A6C2-BECEFCAF0942@microsoft.com...
Canon S820, Windows XP on PC. I have updated drivers on printer, and
installed new bios, yet entire system crashes and reboots usually on
third
page. Can be either photos or documents. Using Adobe Photoshop Elements
4.0
and Word with Microsoft Works Suite 2004. Help!
--
Chris
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