| Author |
Message |
trsshh
Guest
|
 Posted:
Mon Oct 17, 2005 12:27 am Post subject:
printing |
|
|
I have a friend's mother who got a trojan virus (trojan vundo). I cleaned
the virus and now she can not print from her HP Photosmart 2410 printer. I
have ran the scrubber and reinstall the printer. It will print from the HP
Toolbox; but any documents sent to the printer from the Windows Test page or
a windows applications like notepad just sit in the queue and it shows
printing. But it is not.
According to HP, this is a microsoft issue. Any ideas?
Sandra |
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| Back to top |
|
 |
Byte
Guest
|
| Posted:
Mon Oct 17, 2005 11:43 pm Post subject:
RE: printing |
|
|
Just reinstalling the printer may not solve the problem. You'll need to
completely uninstall it first.
Uninstall & reinstall Printer
http://www.coribright.com/windows/Article%20One.htm
--
XP-WNP
Today is the first day of the
rest of your life.
"trsshh" wrote:
| Quote: | I have a friend's mother who got a trojan virus (trojan vundo). I cleaned
the virus and now she can not print from her HP Photosmart 2410 printer. I
have ran the scrubber and reinstall the printer. It will print from the HP
Toolbox; but any documents sent to the printer from the Windows Test page or
a windows applications like notepad just sit in the queue and it shows
printing. But it is not.
According to HP, this is a microsoft issue. Any ideas?
Sandra |
|
|
| Back to top |
|
|
trsshh
Guest
|
| Posted:
Wed Oct 19, 2005 2:58 pm Post subject:
RE: printing |
|
|
I did completely uninstall the printer using the hp removal scrubber from hp
and reinstalled per their instructions. As I said it will print from the hp
toolbox, it is only from Microsoft applications and the test page that it
sits in the queue showing it is printing but it does not.
Any more ideas?
sandra
"Byte" wrote:
| Quote: | Just reinstalling the printer may not solve the problem. You'll need to
completely uninstall it first.
Uninstall & reinstall Printer
http://www.coribright.com/windows/Article%20One.htm
--
XP-WNP
Today is the first day of the
rest of your life.
"trsshh" wrote:
I have a friend's mother who got a trojan virus (trojan vundo). I cleaned
the virus and now she can not print from her HP Photosmart 2410 printer. I
have ran the scrubber and reinstall the printer. It will print from the HP
Toolbox; but any documents sent to the printer from the Windows Test page or
a windows applications like notepad just sit in the queue and it shows
printing. But it is not.
According to HP, this is a microsoft issue. Any ideas?
Sandra |
|
|
| Back to top |
|
|
Cari (MS-MVP)
Guest
|
| Posted:
Wed Oct 19, 2005 10:20 pm Post subject:
Re: printing |
|
|
A Repair Installation of XP.... or a complete format and reinstall of the
whole PC. It appears there are still traces of the trojan somewhere on the
PC.
--
Cari (MS-MVP)
Printing & Imaging
"trsshh" <trsshh@discussions.microsoft.com> wrote in message
news:F2D385AD-BFB6-4920-9713-B2881AB0E194@microsoft.com...
| Quote: | I did completely uninstall the printer using the hp removal scrubber from
hp
and reinstalled per their instructions. As I said it will print from the
hp
toolbox, it is only from Microsoft applications and the test page that it
sits in the queue showing it is printing but it does not.
Any more ideas?
sandra
"Byte" wrote:
Just reinstalling the printer may not solve the problem. You'll need to
completely uninstall it first.
Uninstall & reinstall Printer
http://www.coribright.com/windows/Article%20One.htm
--
XP-WNP
Today is the first day of the
rest of your life.
"trsshh" wrote:
I have a friend's mother who got a trojan virus (trojan vundo). I
cleaned
the virus and now she can not print from her HP Photosmart 2410
printer. I
have ran the scrubber and reinstall the printer. It will print from
the HP
Toolbox; but any documents sent to the printer from the Windows Test
page or
a windows applications like notepad just sit in the queue and it shows
printing. But it is not.
According to HP, this is a microsoft issue. Any ideas?
Sandra |
|
|
| Back to top |
|
|
Byte
Guest
|
| Posted:
Wed Oct 19, 2005 11:41 pm Post subject:
Re: printing |
|
|
In addition to Cari's comments......make sure your mother is running a
good anti-virus program. If she cannot afford one, try AVG, it is FREE.
AVG (Anti-virus) free for home PC
http://free.grisoft.com/freeweb.php/doc/Get+AVG+FREE/lng/us/tpl/v5
--
XP-WNP
Today is the first day of the
rest of your life.
"Cari (MS-MVP)" wrote:
| Quote: | A Repair Installation of XP.... or a complete format and reinstall of the
whole PC. It appears there are still traces of the trojan somewhere on the
PC.
--
Cari (MS-MVP)
Printing & Imaging
"trsshh" <trsshh@discussions.microsoft.com> wrote in message
news:F2D385AD-BFB6-4920-9713-B2881AB0E194@microsoft.com...
I did completely uninstall the printer using the hp removal scrubber from
hp
and reinstalled per their instructions. As I said it will print from the
hp
toolbox, it is only from Microsoft applications and the test page that it
sits in the queue showing it is printing but it does not.
Any more ideas?
sandra
"Byte" wrote:
Just reinstalling the printer may not solve the problem. You'll need to
completely uninstall it first.
Uninstall & reinstall Printer
http://www.coribright.com/windows/Article%20One.htm
--
XP-WNP
Today is the first day of the
rest of your life.
"trsshh" wrote:
I have a friend's mother who got a trojan virus (trojan vundo). I
cleaned
the virus and now she can not print from her HP Photosmart 2410
printer. I
have ran the scrubber and reinstall the printer. It will print from
the HP
Toolbox; but any documents sent to the printer from the Windows Test
page or
a windows applications like notepad just sit in the queue and it shows
printing. But it is not.
According to HP, this is a microsoft issue. Any ideas?
Sandra
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