| Author |
Message |
Tom
Guest
|
 Posted:
Fri Oct 14, 2005 8:26 am Post subject:
Messenger Login Failure |
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Running 7.5 IM. Get message 800072efd saying that perhaps my firewall is
blocking the mesenger from connecting to my service. Turned off both
firewalls and the problem persist. Clicked on Troubleshoot and the test
results come back with one failure being KEY PORTS. How do I resolve this
problem.
Thanks to all in advance.
-- |
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Tom
Guest
|
| Posted:
Sat Oct 15, 2005 12:27 am Post subject:
Re: Messenger Login Failure |
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I turned both the Microsoft and Norton firewalls and still can't connect..Hmm.
--
Tom
"Jonathan Kay [MVP]" wrote:
| Quote: | Greetings Tom,
If key ports is blocked then Messenger can't make an outgoing connection to port 1863 or 80
and 443 (all TCP). As such, it sounds like your firewall is still blocking it.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2005 Jonathan Kay.
You *must* contact me for redistribution rights.
"Tom" <Tom@discussions.microsoft.com> wrote in message
news:8D6F3A3C-8148-4CB1-BFC7-2E673EF65D0D@microsoft.com...
Running 7.5 IM. Get message 800072efd saying that perhaps my firewall is
blocking the mesenger from connecting to my service. Turned off both
firewalls and the problem persist. Clicked on Troubleshoot and the test
results come back with one failure being KEY PORTS. How do I resolve this
problem.
Thanks to all in advance.
--
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| Back to top |
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Jonathan Kay [MVP]
Guest
|
| Posted:
Sat Oct 15, 2005 12:27 am Post subject:
Re: Messenger Login Failure |
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|
Hi Tom,
The Windows one only blocks incoming connections and cannot block Messenger period. I'd
actually go as far as uninstalling Norton entirely.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2005 Jonathan Kay.
You *must* contact me for redistribution rights.
"Tom" <Tom@discussions.microsoft.com> wrote in message
news:D0A3A319-CC5B-4957-AE13-F99A78AD422D@microsoft.com...
| Quote: | I turned both the Microsoft and Norton firewalls and still can't connect..Hmm.
--
Tom
"Jonathan Kay [MVP]" wrote:
Greetings Tom,
If key ports is blocked then Messenger can't make an outgoing connection to port 1863 or
80
and 443 (all TCP). As such, it sounds like your firewall is still blocking it.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2005 Jonathan Kay.
You *must* contact me for redistribution rights.
"Tom" <Tom@discussions.microsoft.com> wrote in message
news:8D6F3A3C-8148-4CB1-BFC7-2E673EF65D0D@microsoft.com...
Running 7.5 IM. Get message 800072efd saying that perhaps my firewall is
blocking the mesenger from connecting to my service. Turned off both
firewalls and the problem persist. Clicked on Troubleshoot and the test
results come back with one failure being KEY PORTS. How do I resolve this
problem.
Thanks to all in advance.
--
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| Back to top |
|
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Jonathan Kay [MVP]
Guest
|
| Posted:
Sat Oct 15, 2005 12:27 am Post subject:
Re: Messenger Login Failure |
|
|
Greetings Tom,
If key ports is blocked then Messenger can't make an outgoing connection to port 1863 or 80
and 443 (all TCP). As such, it sounds like your firewall is still blocking it.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2005 Jonathan Kay.
You *must* contact me for redistribution rights.
"Tom" <Tom@discussions.microsoft.com> wrote in message
news:8D6F3A3C-8148-4CB1-BFC7-2E673EF65D0D@microsoft.com...
| Quote: | Running 7.5 IM. Get message 800072efd saying that perhaps my firewall is
blocking the mesenger from connecting to my service. Turned off both
firewalls and the problem persist. Clicked on Troubleshoot and the test
results come back with one failure being KEY PORTS. How do I resolve this
problem.
Thanks to all in advance.
--
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| Back to top |
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Tom
Guest
|
| Posted:
Sat Oct 15, 2005 8:25 am Post subject:
Re: Messenger Login Failure |
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|
Tried unistalling and running IM with same results. Thanks for the help. Any
additional ideas would help. My nephew tampered with this pc and I suspect he
messed things up.
--
Tom
"Jonathan Kay [MVP]" wrote:
| Quote: | Hi Tom,
The Windows one only blocks incoming connections and cannot block Messenger period. I'd
actually go as far as uninstalling Norton entirely.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2005 Jonathan Kay.
You *must* contact me for redistribution rights.
"Tom" <Tom@discussions.microsoft.com> wrote in message
news:D0A3A319-CC5B-4957-AE13-F99A78AD422D@microsoft.com...
I turned both the Microsoft and Norton firewalls and still can't connect..Hmm.
--
Tom
"Jonathan Kay [MVP]" wrote:
Greetings Tom,
If key ports is blocked then Messenger can't make an outgoing connection to port 1863 or
80
and 443 (all TCP). As such, it sounds like your firewall is still blocking it.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2005 Jonathan Kay.
You *must* contact me for redistribution rights.
"Tom" <Tom@discussions.microsoft.com> wrote in message
news:8D6F3A3C-8148-4CB1-BFC7-2E673EF65D0D@microsoft.com...
Running 7.5 IM. Get message 800072efd saying that perhaps my firewall is
blocking the mesenger from connecting to my service. Turned off both
firewalls and the problem persist. Clicked on Troubleshoot and the test
results come back with one failure being KEY PORTS. How do I resolve this
problem.
Thanks to all in advance.
--
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| Back to top |
|
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Tom
Guest
|
| Posted:
Sun Oct 16, 2005 8:26 am Post subject:
Re: Messenger Login Failure |
|
|
Thanks to all for help. I used system restore and the problem went away.
--
Tom
"Jonathan Kay [MVP]" wrote:
| Quote: | Hi Tom,
The Windows one only blocks incoming connections and cannot block Messenger period. I'd
actually go as far as uninstalling Norton entirely.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2005 Jonathan Kay.
You *must* contact me for redistribution rights.
"Tom" <Tom@discussions.microsoft.com> wrote in message
news:D0A3A319-CC5B-4957-AE13-F99A78AD422D@microsoft.com...
I turned both the Microsoft and Norton firewalls and still can't connect..Hmm.
--
Tom
"Jonathan Kay [MVP]" wrote:
Greetings Tom,
If key ports is blocked then Messenger can't make an outgoing connection to port 1863 or
80
and 443 (all TCP). As such, it sounds like your firewall is still blocking it.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2005 Jonathan Kay.
You *must* contact me for redistribution rights.
"Tom" <Tom@discussions.microsoft.com> wrote in message
news:8D6F3A3C-8148-4CB1-BFC7-2E673EF65D0D@microsoft.com...
Running 7.5 IM. Get message 800072efd saying that perhaps my firewall is
blocking the mesenger from connecting to my service. Turned off both
firewalls and the problem persist. Clicked on Troubleshoot and the test
results come back with one failure being KEY PORTS. How do I resolve this
problem.
Thanks to all in advance.
--
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| Back to top |
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tweetynsylvester
Guest
|
| Posted:
Mon Oct 17, 2005 12:27 am Post subject:
Re: Messenger Login Failure |
|
|
Dumb question: I downloaded AOL instant messaging but I can't find it on my
computer. When I go to windows messenger it won't let me sign in. It either
disconnects my connection to the web or gives an error message.
"Jonathan Kay [MVP]" wrote:
| Quote: | Greetings Tom,
If key ports is blocked then Messenger can't make an outgoing connection to port 1863 or 80
and 443 (all TCP). As such, it sounds like your firewall is still blocking it.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2005 Jonathan Kay.
You *must* contact me for redistribution rights.
"Tom" <Tom@discussions.microsoft.com> wrote in message
news:8D6F3A3C-8148-4CB1-BFC7-2E673EF65D0D@microsoft.com...
Running 7.5 IM. Get message 800072efd saying that perhaps my firewall is
blocking the mesenger from connecting to my service. Turned off both
firewalls and the problem persist. Clicked on Troubleshoot and the test
results come back with one failure being KEY PORTS. How do I resolve this
problem.
Thanks to all in advance.
--
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