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mike-mjpeng · Guest

I have raised an error report for ITV 4 missing EPG Data but nothing has
changed. DVB-T Craigkelly Transmitter.

Also I lost EPG Data for ITV 3 and had to manaully assign the listing, must
have been a text change i.e. ITV3 to ITV 3 or visa versa.

Hopefully Chris Hill will pick up on this, and push to get it resolved.

Apart from that my system has been behaving since Rollup 2 and the DVB-T
update to the rollup, fingers crossed.

The disgracefull thing is my Media Centre is now one year old and it has
taken all this time to get an update to make the system usable, not a happy
customer!!!!!

Martin Kirk · Guest

Stuart is 100% right. For some reason I had assumed that Chris Hill was based
in the UK. I don't see how it is sensible to try and solve these problems
without some local knowledge. I'd hate to have to try and keep the US EPG
correct from the UK.

There needs to be some local input, b=not just in the UK, but in every
country where for which the EPG is offered.

Martin

Chris Hill [MSFT] · Guest

Hi CJ

Chris Hill [MSFT] · Guest

Hi Nigel,

We can only work with the existing structure put in place by the TV
providers in each of your areas. The headends are not owned or operated by
Microsoft but by the providers themselves. Every once in a while the
providers will decide to add or remove headends (often when the channels
are shuffled), based upon the customer volume in specific areas so it gets
even more complex. We not only have to try and keep up with specific
program changes, but also channel changes, headend changes and changes with
the providers themselves.

While you see SKY as one source, in reality there may be dozens of
"headends" that need to be updated. A general rule is that you will have
at the minimum of one headend for each provider in each postal code. If
there is a large number of people using a specific service in a specific
postal code you may end up with several headends for that one service. For
example, in the area that I live in there are the following providers and
headends for each:

Direct TV (Sat) - 2
EchoStar (Sat) - 2
Comcast (Cable) - 8
Millenium (Cable) - 4
Broadcast (OTA Analog) - 1
Armed Forces Network (Sat) - 1

Total of 18 headends. Compared to 3 years ago when we had the same
providers and each had a single headend. When a single request comes in
for an issue with comcast cable, that is actually 8 seperate issues that
need to be created and corrected, not a single issue. If its a single
issue that impacts all 18 headends, it of course becomes 18 seperate issues.

Putting that in local terms when More4 was added to every lineup in the UK
that meant that around 16,000 seperate issues were generated and in process
of being fixed. Add in More4 + 1 and it goes from two issues to 32,000
issues. I hope you can now see why it takes a lot longer than a couple
days to fix these issues and also why your feedback is so critical to this.
With a large nubmer of headends its not out of the question to have a few
that are missed.

Chris Hill
Windows Media

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CJSnet · Guest

May be a stupid question, but why don't you simply put that request on the
form instructions?
--
Thanks.

CJSnet

Chris Hill [MSFT] · Guest

Hi Folks,

That is why I've asked that you provide information such as headends or
postal codes and supplier names. When you submit the bug using the form
you can include those in the brief description box (If there isn't a
section on your local form for this information already). While it will
not validate the issue, I have requested that all invalid reports be sent
to me so that I can try and get enough information from them to file valid
bugs. If I have a problem description, postal code & provider name, I can
find out the rest of the information.

Thanks
Chris Hill
Windows Media

Please do not send e-mail directly to this alias. This address is for
newsgroup purposes only.
This posting is provided "AS IS" with no warranties, and confers no rights.

Chris Hill [MSFT] · Guest

Hi Mike,

There are several headends that are missing ITV 4 and are currently
scheduled for fixes. I wish I had specific dates for you but that could
change depending on other bugs that may apprear.

Thanks!
Chris Hill
Windows Media

Please do not send e-mail directly to this alias. This address is for
newsgroup purposes only.
This posting is provided "AS IS" with no warranties, and confers no rights.

johnwharrison · Joined: 27 Nov 2005 Posts: 2

I don't know if you are aware Chris, but in the UK (cos it's a relatively small island) The sky service is all from one satellite. Regional variations are controlled by a smartcard in each receiver.

I'm in the HU postcode area, my headend is 210094, and I'm using Sky Digital.

Anybody else willing to compare these numbers?

anparton · Joined: 06 Dec 2005 Posts: 1

Sorry about reporting this directly to you Chris, I've reported this umpteen times on the website, but only just realised I have to do it from my MCE machine, which is not at all practical.

Anyways, this has been driving me nuts for weeks.

I'm on Freeview, Angus transmitter, postcode DD3 9UF. Like most users I have no idea what the hell a headend is, let alone what mine is.

Ever since ITV4 appeared, it seems to be flagged as a DAB audio service - I can hear the channel perfectly, but with 'Digital Audio Service' displayed on the screen. I've rescanned, reinstalled XP and tried different hardware. I can only assume this is some kind of flag in the EPG data.

I know of several other people in this area - all served by Grampian TV, who have exactly the same problem, so it's not my hardware. I can see pictures using some dodgy DirectShow filter I found on the net, but this obviously can't be used in conjunction with MCE.

PLEASE get this fixed - I'm almost at the point of having to buy a set top box just to watch this channel - kinda defeats the object of spending a fortune on an MCE PC.

Sky Three is obviously still showing listings for Sky Travel too.

twautele · Joined: 14 Dec 2005 Posts: 1

Hello,

I did report this 3 times with MSF error reporting without success so google direct me to this thread and so I take the opportunity to adress my plea to the right person directly ...

Country: Belgium
TV Signal type: cable
Postal Code: 1200
Headend Name: WoluTV Analog Télédistribution / Kabel (1)
Headend ID: 7200127
Detailed Description of the issue:
TV5 EPG data are from TV5-Europe and we need TV5 France/Belgique/Suisse EPG data instead.

Thanks,
Thierry

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