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Nigel Barker · Guest

On Tue, 20 Sep 2005 18:54:19 +0100, "CJSnet" <usenet@TEETHthe-simpson.tv> wrote:

Guest

You're thinking of our Listings Issues System;
-->http://listings.digiguide.com/issues.asp

russ.

Chris Hill [MSFT] · Guest

Hi Nigel,

I am working with several groups that have a stake in this type of change
so that this can be addressed. I have been working on this and it will
happen, I just don't have any solid ETA as this type of change will
directly impact several different groups.

Chris Hill
Windows Media

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Doug Knox MS-MVP · Guest

Very cool, Chris! Thanks for sharing this with us.

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Doug Knox, MS-MVP Windows Media Center\Windows Powered Smart Display\Security
Win 95/98/Me/XP Tweaks and Fixes
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""Chris Hill [MSFT]"" <a-chill@microsoft.com> wrote in message news:j8K95xvvFHA.580@TK2MSFTNGXA01.phx.gbl...

Chris Hill [MSFT] · Guest

Hi Tim,

Thank you for the informational links. It sped up my research and I now
have enough information to get this addressed ASAP with our partner. I've
talked with them and they are giving this the highest priority considering
how long ago these changes were reported.

Chris Hill
Windows Media

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Chris Hill [MSFT] · Guest

Hi Dan,

Thank you for the suggestion. When we started the quest for program data
providers several were contacted with our requirments. I was not involved
in that, however BDS was the partner of choice and they have been working
hard to meet our requirments. One consideration was that there are over
26,000 unique headends that we need data for on a daily basis. This is a
stagering number and BDS has done an excellent job of providing the data.
This is not to say they are perfect and don't have room to improve, but
they are doing something that many companies were not willing or able to do
at that time.

Chris Hill
Windows Media

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Chris Hill [MSFT] · Guest

Hi CJ,

Since I have assumed the responsibility for the EPG data quality, I have
discovered several components that were not operating at peak efficiency.
Several of these have been changed following my suggestions while others
are still being worked. This takes time and will improve the process and
provide higher quality feedback to MS, our partners and to those who report
these issues. This is not to say that we didn't value the feedback and
suggestions received before April, we didn't have anybody available to
focus 100% of their energy on existing issues.

For those who are actually curious about the changes, here is a list of a
few of the changes that have been implemented since April:

- Real time communication of quality issues with our partners.
- Monitoring of the MCE newsgroups for program guide data issues
- Monitoring of the MSN feedback sites for data quality issues
- Data Quality validation on random feeds using a separate quality test
server
- Clear escalation path for issues that take longer than 7 work days to
resolve
- Weekly reports giving accurate information based upon each country,
partner, data type and comparison to previous weeks
- Quarterly reports giving detailed information compared to previous
quarter and same quarter the previous year
- Restructuring of feedback servers to ensure that we receive quality data
for EPG issues.
- Assisting partners in establishing relationships with partners to provide
timely & accurate information
- One person 100% dedicated to data quality and a second one dedicating 80%
of their time.
- "In Country Testers" verifing the "fixed" quality issues.

This list is less than 1/3 of the suggestions that have been made and will
be implemented as time allows.

The next change that is in the works (no eta due to the scope of the
changes), is the ability to resolve the appearance of a "black hole" when
data quality issues are reported.

I welcome all constructive suggestions and feedback.

Chris Hill
Windows Media

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Robert Schlabbach · Guest

I don't believe there ever was a problem with the MCE EPG service for the
USA/Canada. It's the service for the European countries which was never
satisfactory. But knowing that Chris is now on the job surely is hope that
the situation might finally improve (hey, it's only been 2 years since MCE
was first launched in Europe...) Now it's worth my time taking another look
if my long-time EPG issues still persist...

Regards,«
--
Robert Schlabbach
e-mail: robert_s@gmx.net
Berlin, Germany

"Dana Cline - MVP" <dcline@scriptpro.com> wrote in message news:OtZtzCUvFHA.1252@TK2MSFTNGP09.phx.gbl...

Robert Schlabbach · Guest

"Coderanger" <danp@coderanger.com> wrote in message
news:1127249086.418341.184640@g47g2000cwa.googlegroups.com...

Chris Hill [MSFT] · Guest

Hi Robert,

I don't remember all your long term issues with the EPG so can't honestly
tell you if they are fixed or not. If they do, please use the EPG error
reporting form so that I can get on them.

Thanks!
Chris Hill
Windows Media

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CJSnet · Guest

PS: Please note Telewest London is listed 5 times on the Guide Issue Form
under 5 different names, so I have submitted the report 5 times.

CJSnet · Guest

Having started listing errors using the online tool in July 2005, and having
started this thread on 9 September 2005, I am really frustrated and
disappointed that it is now October and still not a single of one of the
requested fixes has happened.

Why on earth is it so difficult to list popular TV channels on what is
supposed to be the wonderful media experience that is MCE?!

Again, currently reported issues are (for the fifth time):
Telewest Digital London:
New channel 'E4 +1' has been on air for 2 months but still does not appear
(Channel # 145)
Living TV has moved channel numbers
Living TV +1 has moved channel numbers

New missing channels noticed when looking at the full channel listing:
abc1
Discovery Realtime

Please also note a new channel is about to launch and MCE customers will
expect it to be in the Guide for the launch night:
'more4'

Please can you offer some explanation for what on earth is going wrong?
--
Thanks.

CJSnet

(Remove TEETH to reply by e-mail.)

CJSnet · Guest

And the list goes on...

1. UKTV G2+1 is missing from lineup
2. Channel 890 is for Telewest Info but the Guide Data says 'Welcome to
ntl'! NTL is a competing company to Telewest so I'm pretty sure Telewest
don't welcome you to NTL!
3. Discovery Realtime missing
4. You list 'Home & Leisure' and 'Discovery Health' but there is actually a
channel called 'Discovery Home and Health' so which is it you are showing
listings for there? Needs updating
5. UK Style+1 is listed twice at channels 266 and 290 - which is it?
6. I noticed Adult channel is shown but has no channel number associated
7. Jetix is not listed
8. ABC1 is not listed

Please advise.

(apologies for any repeated items)
--
Thanks.

CJSnet

(Remove TEETH to reply by e-mail.)

Martin Kirk · Guest

Surely for Sky Digital there is no regional variation beyond that of BBC and
ITV regional services, which are essentially static. All the other channel
changes are generic across the whole of the UK. Given that Sky is the largest
digital TV provider in the UK, I would have thought it would be both simpole
and a priority to track their channel changes and keep a large segment of
your customers happy.

Both Digiguide and TiVo manage t his with no problem. TiVo use Tribune Media
Services and while they do have problems with infividual programme data on
occasion, they generally have absolutely no difficulty keeping track of
channel changes/additions/deletions.

As I have said before, this does not seem to be rocket science. The MECE EPG
is becoming increasingly out of sync with Sky. I have not seen any channel
number changes for a long time. I am sure that we all appreciate Chris'
efforts, btu it would be more convincing to actually see some results.

""Chris Hill [MSFT]"" wrote:

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