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Robert Schlabbach · Guest

"Nigel Barker" <nigel@hp.com> wrote in message
news:o0lcm1d9r9bi4sg870812m4ii348beibhi@4ax.com...

David Lowndes · Guest

Martin Kirk · Guest

Well here is my current list of errors for the Sky platform. I am sure there
are more but these the channels I actually care about.

All duly reported via the EPG error submission form. I wish I thought that
made any difference.

Channel 108, SKY3, is missing and has no program listsings
Channel 107, SKY2, is still labelled SKYMIX
Channel 114, LIVING TV2, has no program listings
Channel 122, CHallenge+1, has no progran listings
Channel 128, Paramount Comedy+1, is missing and has no program listings
Channel 134, Discovery Real Time+1, is still labelled Home&Leisure+1
Channel 135, Discover Real Time Extra, has no program listings
Channel 165, more4, is missing and has no program listings
Channel 270, FX, appears on its old channel number, 289
Channel 271, FX+2, has no progran listings

And of course next week I will be able to add ITV4 as being missing from the
list as well!

MArtin

Chris Hill [MSFT] · Guest

Hi Nigel,

The issues that come through the website are reviewed and compared to
"known" issues, valid data and to see if there are enough details to
reproduce the issue. Very few of them contain this information. For
example here are the numbers from October 16th through October 22nd:

New reports: 63

Breakdown of bug numbers:

New bugs generated from reports: 4
Not an EPG issue: 3
Won't fix/By Design: 1
Duplicate reports: 1
Tech support request: 4
Not enough info, no cab/text file or no repro step reports: 50

In other words slightly more than 6% of the bug reports we received actualy
contain the information I need to get them fixed. That is why I have asked
a number of times that you include the following information in each issue
even though it should be generated by the bug report and then post it here
as a thread titled EPG: (Country).

Country:
TV Signal type:
Postal Code:
Headend Name:
Headend ID:
Detailed Description of the issue:

As for the new channels, that is something I'm working with the Program
Managers to get resolved. Its an uphill battle to get it changed but it
will happen mainly because of the feedback provided here in the newsgroup.

Chris Hill
Windows Media Data Quality
EPG/DVD/CD/Games/MSN

Please do not send e-mail directly to this alias. This address is for
newsgroup purposes only.
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------

David Lowndes · Guest

David Lowndes · Guest

kalev- · Guest

Robert Schlabbach wrote:

Tiny Tim · Guest

Chris,

With so many faulty reports apparently being submitted, is there
nothing that can be done to improve front end validation and/or
automate the collation of technical data by the reporting tool without
user input? e.g. surely data like Head End ID and Post Code should be
obtainable automatically.

If there really is nothing that can be done to improve data quality
then I wonder if any steps are taken to return the report to the
originator to seek clarification. It would be nice if one could see
the status of one's own report(s) to at least appreciate whether they
are being actioned or rejected etc..

It appears from what you are saying that the end user experience of
this process is that 94% of all error reports disappear into a black
hole, never to emerge. Is it any wonder that people are disillusioned
with this process, especially when perfectly valid reports for the
most simple of problems is met with "it can't be fixed because of
legel difficulties".

Can you please explain why many of the Sky +1 channels have now been
added to the guide but still have no data? What is illegal about
adding an hour to the start and end times of each programme and
publishing that schedule?

Can you explain why incorrect channel numbers still exist in the
guide, despite having been reported weeks ago, and despite the
channels also being listed with their correct channel numbers?

Something here still does not add up.

Regards,
Tim.

On Wed, 02 Nov 2005 20:34:51 GMT, a-chill@microsoft.com ("Chris Hill
[MSFT]") wrote:

Martin Kirk · Guest

There is one correction to my earlier message. more4 is now there, with
program listings, for the sky platform.

Martin

Martin Kirk · Guest

""Chris Hill [MSFT]"" wrote:

Martin Kirk · Guest

Nigel Barker · Guest

On Wed, 02 Nov 2005 20:34:51 GMT, a-chill@microsoft.com ("Chris Hill [MSFT]")
wrote:

Nigel Barker · Guest

On Wed, 2 Nov 2005 14:40:03 -0800, "Martin Kirk"
<MartinKirk@discussions.microsoft.com> wrote:

Nigel Barker · Guest

On Thu, 03 Nov 2005 08:25:06 GMT, Nigel Barker <nigel@hp.com> wrote:

Martin Kirk · Guest

"Nigel Barker" wrote:

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