Microsoft Fax and Telstra Duet problem
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Microsoft Fax and Telstra Duet problem

 
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negoC8
Guest





Posted: Wed Jan 12, 2005 9:34 am    Post subject: Microsoft Fax and Telstra Duet problem Reply with quote

I have recently subscribed to the Telstra Duet service. The fax worked
beautifully in both send and receive mode but unfortunately now answers the
voice ring tone and ignores the fax ring tone.

Telstra told me to adjust the ring tone that the fax responds to but I annot
find this setting anywhere in the fax settup or on the modem.

I am running XP Pro on a compaq pentium III. The modem is a PCI Soft V92.

Can you please help get the fax to recognise the Telstra fax ring tone and
pick up on that?

Jack
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Hal Hostetler [MVP-S/U]
Guest





Posted: Thu Jan 13, 2005 4:38 am    Post subject: Re: Microsoft Fax and Telstra Duet problem Reply with quote

Windows XP does not support Distinctive Ring:

http://support.microsoft.com/?kbid=272943
Distinctive Ring Is Not Supported by Windows 2000 Fax

Some third party hardware devices can provide a work-around:

http://www.youcansave.com/switchboard.html
Emerson Switchboard
http://www.command-comm.com/products.html
ComSwitch®

You can adjust the number of rings required for Fax to answer by opening the
Fax Console and going to 'Tools|Fax Printer
Configuration|Devices|Properties|Receive'

Hal
--
Hal Hostetler, CPBE -- hhh@kvoa.com
Senior Engineer/MIS -- MS MVP-S/U -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

"negoC8" <negoC8@discussions.microsoft.com> wrote in message
news:C3D43907-2B1A-49EB-A712-52944BCC2DB9@microsoft.com...
Quote:
I have recently subscribed to the Telstra Duet service. The fax worked
beautifully in both send and receive mode but unfortunately now answers
the
voice ring tone and ignores the fax ring tone.

Telstra told me to adjust the ring tone that the fax responds to but I
annot
find this setting anywhere in the fax settup or on the modem.

I am running XP Pro on a compaq pentium III. The modem is a PCI Soft V92.

Can you please help get the fax to recognise the Telstra fax ring tone and
pick up on that?

Jack
Back to top
 
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