Malke
Guest
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 Posted:
Thu May 19, 2005 4:25 pm Post subject:
Re: Weird screen resolution problem - Need help |
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FayeC wrote:
| Quote: | My niece is having an odd problem with her windows xp home edition
machine. There are 4 users on the machine and whenever they go into
their accounts/profiles the screen resolution is changed to very low
res causing all the text and images to be huge.
She then changes it back to hi res (they have a 19" flat screen
monitor) and it stays that way for a while but if she logs out or logs
into any other account they all revert to low res on all accounts...
This is a Dell machine that they followed the manual to configure
Windows XP Home edition and created the 4 accounts (although they were
not needed since only the two girls in the house use the computer).
I have no clue if one of the accounts (or which of the accounts) is
the administrator account.
She has run the updated anti-virus and nothing was detected.
Can anybody give me some help in solving the issue?
Thanks in advance,
FayeC
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Classic troubleshooting question for you to answer: Did this always
happen? If not, what changed between the time things worked and the
time they didn't?
1. Try updating your video card drivers. Get the drivers from Dell's
website for your particular machine.
2. If the above doesn't work, there may be a problem with the video.
Since we don't know what video card is in the machine - or if it is
onboard - we can't address this more specifically. Try swapping out the
card for a known-working one if updating the drivers doesn't work.
If you want more help, please post back with more details about the
problem and the machine.
Malke
--
MS-MVP Windows User/Shell
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic" |
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