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David French · Guest

I have a computer that is running XP SP2 firewall off.

When I insert a disk this computer will not display the CD 'name' in the
Windows Explorer.
I take the same disk and put it in another computer running XP SP2 firewall
off and it DOES display the CD's name.

This problem may seem small but it appears to be causing a problem with a
particular APP that needs the CD name in order to continue with an inserted
disk.

Anyone have any idea what is going on here and how to fix it??

Dave French

Kelly · Guest

Hi Dave,

Common and old issue within XP, sorry to say. Some info here:

Suggestions:

Open My Computer, right click on the CD Rom in question,
Properties/Hardware/Properties/Volumes/Populate.

Other than that, this problem can occur if you are using Folder view in
Windows Explorer. The view may not be automatically refreshed in Folder view
in Windows Explorer.

To work around this problem, use either of the following methods:

Manually refresh Windows Explorer by pressing F5 or by clicking Refresh on
the View menu in Windows Explorer. And/or Do not use Folder view in Windows
Explorer.

Incorrect Contents Are Displayed in Windows Explorer
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q314939

How to Troubleshoot Issues with Reading CD, CD-R, CD-RW, and DVD Discs
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q321641

You Cannot View the Files on a Disc After You Replace a CD-R or CD-RW Drive
with a DVD or CD-ROM Drive
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q311455

--

All the Best,
Kelly (MS-MVP)

Troubleshooting Windows XP
http://www.kellys-korner-xp.com

"David French" <nospam@nospam.com> wrote in message
news:%23xvXmElWFHA.2520@TK2MSFTNGP09.phx.gbl...

Vincent Xu [MSFT] · Guest

Hi David,

Thank you for posting here.

First I appreciate Kelly's suggestion.

From your post my understanding of this issue is: you can not see the CD'
name when you insert a CD into the driver. If this is not correct, please
feel free to let me know.

Base on my research, I suggest you to boot into Safe Mode first to see if
the "CD Name" display correctly. Steps are below:

1. Restart the computer.

2. Keep pressing the F8 key until the Windows Startup menu appears.

3. Choose Safe Mode, and press Enter.

4. Test this issue in Safe Mode.

Note: In Safe Mode, your system display and Desktop will look and perform
differently than in Normal Mode. This is only temporary.

If the "CD Name" display correctly in Safe Mode, you may go further.

1. Backup your Registry.

Step1. Click Start, click Run, type REGEDIT, and click OK.
Step2. Click "Export Registry File" under Registry menu, choose All under
Export range, type filename for this backup registry, and click Save.

2 In Registry Editor, navigate to the following key by clicking the PLUS
(+) sign.
"HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11
CE-BFC1-08002BE10318}"

3. Highlight the {4D36E965-E325-11CE-BFC1-08002BE10318} folder in the left
pane; delete the following two keys in the right pane.
"UpperFilters" and "LowerFilters"
Note: Right-click on the above keys, and click Delete.

4. Restart your computer.

I hope that the above information can be of assistance. If you have any
concerns, please feel free to let me know. I am glad to be of assistance.

Best regards,

Vincent Xu
Microsoft Online Partner Support

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--------------------
| From: "David French" <nospam@nospam.com>
| Subject: Drive not picking up CD name
| Date: Mon, 16 May 2005 15:55:00 -0400
| Lines: 16
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| Message-ID: <#xvXmElWFHA.2520@TK2MSFTNGP09.phx.gbl>
| Newsgroups: microsoft.public.windowsxp.general
| NNTP-Posting-Host: host162.hopennmachinery.com 65.242.142.162
| Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP09.phx.gbl
| Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windowsxp.general:389751
| X-Tomcat-NG: microsoft.public.windowsxp.general
|
| I have a computer that is running XP SP2 firewall off.
|
| When I insert a disk this computer will not display the CD 'name' in the
| Windows Explorer.
| I take the same disk and put it in another computer running XP SP2
firewall
| off and it DOES display the CD's name.
|
| This problem may seem small but it appears to be causing a problem with a
| particular APP that needs the CD name in order to continue with an
inserted
| disk.
|
| Anyone have any idea what is going on here and how to fix it??
|
| Dave French
|
|
|

Kelly · Guest

Thanks, Vincent. As per your reply, in most cases there is only
lowerfilters listed. Has this been your find as well?

--

All the Best,
Kelly (MS-MVP)

Troubleshooting Windows XP
http://www.kellys-korner-xp.com

Vote: Bo

"Vincent Xu [MSFT]" <v-xuwen@online.microsoft.com> wrote in message
news:YeRBi3qWFHA.388@TK2MSFTNGXA01.phx.gbl...

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