| Author |
Message |
Cari (MS-MVP)
Guest
|
 Posted:
Wed Apr 13, 2005 8:08 pm Post subject:
Re: printing problems |
|
|
While Canon were addressing their problem, the quick fix was:
http://support.microsoft.com/default.aspx?scid=kb;en-us;884020
--
Cari (MS-MVP)
Printing & Imaging
In Loving Memory of our dear friend Alex Nichol MVP
"Jeff" <Jeff@discussions.microsoft.com> wrote in message
news:D8A74A20-65A6-42ED-B13A-CBA4610B4686@microsoft.com...
| Quote: | The HP PSC 2110 is an All in One.
"Cari (MS-MVP)" wrote:
Are all these printers All in One units?
--
Cari (MS-MVP)
Printing & Imaging
In Loving Memory of our dear friend Alex Nichol MVP |
|
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| Back to top |
|
 |
Jeff
Guest
|
| Posted:
Wed Apr 13, 2005 10:13 pm Post subject:
Re: printing problems |
|
|
Bad news -- a clean re-install did not help. So, it is not a case of my
anti-virus or any other application causing a problem or corrupting files
during the install.
"Jeff" wrote:
| Quote: | Not particularly good news. I'm still going to try a clean reinstall of the
drivers. Will probably do this tomorrow, and let you know results, although
I'm not hopeful.
The problem may have something to do with SP2 -- but there has to be more
than that. This is not a widespread problem -- very few complaints on this
board even though we know it affects a lot of different printers. That is why
I keep thinking that something happens during the installation of the driver.
Might even try to install driver in Safe mode if that is possible.
In my case the computer is new -- I have a 14 day period in which I can
return it to BB. I hate to do that because in every other respect I like the
unit, but it doesn't do me any good if I can't print.
"Bill" wrote:
All USB 2.0 ports, but 1.1 support turned on. All running off the
motherboard. ALl other devices (ok 2) work fine.
LPT produced the same results.
I did work with HP, that is when I tested the 550C drivers and they worked.
I am running out of ideas. I have another PC that was upgraded to SP2 which
seems to work, as opposed to this one which was from a CD that had SP2
bundled.
I could use another printer in the house, but hate to buy a new one just so
it wont work either.
Looks like Lexmark and Cannon both had this issue but addressed it with new
drivers. HP doesn't seem to know the problem exists yet.
"Jeff" wrote:
Just to verify, I am seeing the identical problem that Bill reports (see my
previous post) including successful printing from only the HP Diag Tools,
print files in the print spooler, etc. In my case, the USB ports are 2.0, on
the motherboard, and they do work correctly with other USB hardware.
Bill -- have you tried a clean install of the device drivers per my previous
post? I intend to do that, but am on the road this week and it will have to
wait few days. Also, have you contacted HP Customer Service about the
problem? They might be able to recommend an alternative, equally effective
driver.
"Cari (MS-MVP)" wrote:
Are they USB1.1 or 2.0 ports? Do they work correctly with all other
devices? Are they on the motherboard or a PCI card or a hub (and if hub,
powered or unpowered)?
Let us know if it changes on LPT.
--
Cari (MS-MVP)
Printing & Imaging
In Loving Memory of our dear friend Alex Nichol MVP
"Bill" <Bill@discussions.microsoft.com> wrote in message
news:90CD3DB3-84FB-468C-9049-A08827DA0D73@microsoft.com...
It is definitely the print drivers, but specifically it is the print
drivers
under SP2.
Most recent drivers from HP are install. In my case the Deskjet 5550,
last
updated in 2003 from HP, version 7.1
When printing to the same printer using the default 550C driver that comes
with Windows it prints, so the problem is the HP driver, but the 550C
driver
does not do photos/high quality, so I am stuck.
All windoze update have been applied. Absolutely nothing in the event
logs.
From printing from anywhere in windoze all it does is spit out a blank
page.
Printing from the HP diag tools it does print a the test/diag pages.
Files with data DO get created in the spool directory. So data is being
generated. I am thinking it may have more to do the USB part. I am going
to
try the parallel port tonight.
I understand that it is the HP drivers, but seeing this problem has
happened
to many people across all different brands, obviously something changed on
the windoze side to break all these drivers that were previouslty working.
"Cari (MS-MVP)" wrote:
About 98% of printer problems are caused by printer drivers... whether
they
get corrupted or the wrong ones get installed to start with or the driver
is
'broken' by other means. Uninstalling and reinstalling COMPLETELY
usually
cures the problem.
Is this installation a clean install of XP. What antivirus software and
firewall software are you running. When exactly did the problem first
occur.
I have six USB printers here and none have any problems. I also have an
LPT
printer with no problem.
Does the problem completely disappear and never recur if SP2 is not
installed.
Are these the latest drivers available for the Deskjet600. If you give
us
something to work with instead of just saying it won't print, it would be
more helpful.
Exactly what happens when you print.... are there any error messages in
the
Event Log? Exactly which applications do you try to print from? And
which
versions of the applications? Are ALL Windows updates applied? Are all
updates for all the other applications from which you print applied?
--
Cari (MS-MVP)
Printing & Imaging
In Loving Memory of our dear friend Alex Nichol MVP
"Bill" <Bill@discussions.microsoft.com> wrote in message
news:C28AA11F-CD16-4B9B-BF09-C0B850416550@microsoft.com...
1) These are USB printers not parallel.
2) I am not using the same printer, and from the posts I have read the
same
problem is occurring for all kinds of USB printers
3) The printers can print as demonstrated by various ways. Mine prints
from
the PC using the software diagnostic tools, but not from the windows
test
page....hmmm wonder where the problem is?
"Cari (MS-MVP)" wrote:
This is a really ancient printer. What are the LPT settings in your
BIOS?
--
Cari (MS-MVP)
Printing & Imaging
In Loving Memory of our dear friend Alex Nichol MVP
"Bill" <Bill@discussions.microsoft.com> wrote in message
news:9E928359-F4ED-4D7E-B7CA-4B340BC2566B@microsoft.com...
I concur with Vince. I am having the same problem since using SP2.
Although
graphics don't work for me either. The test pages using HPs
diagnostic
software work, but nothing Windows related will print, including the
Windows
Test Page.
Kinda useless to have the same person keep posting "uninstall and
reinstall"
where I haven't seen that advice help anyone out yet.
Does anyone have any real answers?
"Vince McGowan" wrote:
I posted a similar message several months ago now...and since then
I've
seen
several people reporting the same problem here and all are given
the
same
advice. I followed that advice and tried several other suggestions
found
at
various sites and still my printing problem persists. I can only
assume
that this is a Microsoft bug introduced sometime last fall.
My problem (Windows XP Home - SP2, DeskJet 815C - tried both
parallel
and
USB connection): text only pages do not print from any application
(printer
produces blank page); text and graphic or graphic only pages print
just
fine
(i.e.. a printer test page, or from applications). HP has no
special
printer drivers for this printer; they say to use the Windows
supplied
driver.
(I was able to work-around in MS Word by inserting a 1 pixel
graphic
in
the
header area of normal.dot.)
So Windows bug or not?
Vince McGowan
vince.mcgowan@comcast.net
"Cari (MS-MVP)" <Newsgroups1@coribright.com> wrote in message
news:eBOZuw6IFHA.3500@TK2MSFTNGP14.phx.gbl...
Uninstall and reinstall...
http://www.coribright.com/windows/Article%20One.htm
--
Cari (MS-MVP)
Printing & Imaging
"LISA" <LISA@discussions.microsoft.com> wrote in message
news:C885719C-C410-49CB-BA72-7B745122FE8D@microsoft.com...
I HAVE A HP DESKJET 660C PRINTER AND IT WONT PRINT
IT HAS INK ,AND PAPER
EVERY PAGE IT PRINTS IS BLANK
|
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Vince McGowan
Guest
|
| Posted:
Mon Apr 18, 2005 3:26 am Post subject:
Re: printing problems |
|
|
This is not actually on my machine, but my elderly father's, whom I am
supporting in his endeavor to remain 'online' ;-)
| Quote: | Uninstalling and reinstalling COMPLETELY usually cures the problem.
|
Believe me, I did do this SEVERAL times with out any success.
| Quote: | Is this installation a clean install of XP.
|
No, Windows Home XP upgraded from ME. Installed SP2 early last fall.
| Quote: | What antivirus software and firewall software are you running.
|
No antivirus software, but running Windows Firewall.
| Quote: | When exactly did the problem first occur.
|
First noticed in the early November time frame.
| Quote: | I have six USB printers here and none have any problems. I also have an
LPT printer with no problem.
|
The printer worked fine on Home XP SP1 using parallel cable. After SP2
installed and problem detected I eventually connected with USB (1.1) since
printer supports both types of connections and this did not resolve the
problem.
| Quote: | Does the problem completely disappear and never recur if SP2 is not
installed.
|
Not sure how to answer. Problem didn't occur with SP1, started sometime
after SP2 installed.
| Quote: | Are these the latest drivers available for the Deskjet600. If you give
us something to work with instead of just saying it won't print, it would
be more helpful.
|
In my father's case (DeskJet 815C) HP says to use the Windows printer
driver...they don't supply their own version for that printer.
| Quote: | Exactly what happens when you print.... are there any error messages in
the Event Log? Exactly which applications do you try to print from? And
which versions of the applications? Are ALL Windows updates applied?
Are all updates for all the other applications from which you print
applied?
|
I gave a fairly detailed explanation previously. There are no error
messages in the event log. Try to print from Notepad, WordPad and Word 2000
and others. If a page contains only text, the printer acts like it prints
fine, but each page is blank. If I print a page with text and graphics,
both the text and the graphics print as expected. The printer test page
always prints OK. I keep his machine (as my own) always up to date from the
Window update site.
Vince McGowan
"Cari (MS-MVP)" <Newsgroups1@coribright.com> wrote in message
news:uNqLeNyPFHA.688@TK2MSFTNGP10.phx.gbl...
| Quote: | About 98% of printer problems are caused by printer drivers... whether
they get corrupted or the wrong ones get installed to start with or the
driver is 'broken' by other means. Uninstalling and reinstalling
COMPLETELY usually cures the problem.
Is this installation a clean install of XP. What antivirus software and
firewall software are you running. When exactly did the problem first
occur.
I have six USB printers here and none have any problems. I also have an
LPT printer with no problem.
Does the problem completely disappear and never recur if SP2 is not
installed.
Are these the latest drivers available for the Deskjet600. If you give us
something to work with instead of just saying it won't print, it would be
more helpful.
Exactly what happens when you print.... are there any error messages in
the Event Log? Exactly which applications do you try to print from? And
which versions of the applications? Are ALL Windows updates applied? Are
all updates for all the other applications from which you print applied?
--
Cari (MS-MVP)
Printing & Imaging
In Loving Memory of our dear friend Alex Nichol MVP
"Bill" <Bill@discussions.microsoft.com> wrote in message
news:C28AA11F-CD16-4B9B-BF09-C0B850416550@microsoft.com...
1) These are USB printers not parallel.
2) I am not using the same printer, and from the posts I have read the
same
problem is occurring for all kinds of USB printers
3) The printers can print as demonstrated by various ways. Mine prints
from
the PC using the software diagnostic tools, but not from the windows test
page....hmmm wonder where the problem is?
"Cari (MS-MVP)" wrote:
This is a really ancient printer. What are the LPT settings in your
BIOS?
--
Cari (MS-MVP)
Printing & Imaging
In Loving Memory of our dear friend Alex Nichol MVP
"Bill" <Bill@discussions.microsoft.com> wrote in message
news:9E928359-F4ED-4D7E-B7CA-4B340BC2566B@microsoft.com...
I concur with Vince. I am having the same problem since using SP2.
Although
graphics don't work for me either. The test pages using HPs
diagnostic
software work, but nothing Windows related will print, including the
Windows
Test Page.
Kinda useless to have the same person keep posting "uninstall and
reinstall"
where I haven't seen that advice help anyone out yet.
Does anyone have any real answers?
"Vince McGowan" wrote:
I posted a similar message several months ago now...and since then
I've
seen
several people reporting the same problem here and all are given the
same
advice. I followed that advice and tried several other suggestions
found
at
various sites and still my printing problem persists. I can only
assume
that this is a Microsoft bug introduced sometime last fall.
My problem (Windows XP Home - SP2, DeskJet 815C - tried both parallel
and
USB connection): text only pages do not print from any application
(printer
produces blank page); text and graphic or graphic only pages print
just
fine
(i.e.. a printer test page, or from applications). HP has no special
printer drivers for this printer; they say to use the Windows
supplied
driver.
(I was able to work-around in MS Word by inserting a 1 pixel graphic
in
the
header area of normal.dot.)
So Windows bug or not?
Vince McGowan
vince.mcgowan@comcast.net
"Cari (MS-MVP)" <Newsgroups1@coribright.com> wrote in message
news:eBOZuw6IFHA.3500@TK2MSFTNGP14.phx.gbl...
Uninstall and reinstall...
http://www.coribright.com/windows/Article%20One.htm
--
Cari (MS-MVP)
Printing & Imaging
"LISA" <LISA@discussions.microsoft.com> wrote in message
news:C885719C-C410-49CB-BA72-7B745122FE8D@microsoft.com...
I HAVE A HP DESKJET 660C PRINTER AND IT WONT PRINT
IT HAS INK ,AND PAPER
EVERY PAGE IT PRINTS IS BLANK
|
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| Back to top |
|
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Jeff
Guest
|
| Posted:
Mon Apr 18, 2005 10:31 pm Post subject:
Re: printing problems |
|
|
The problem was solved for me -- sort of. Printer is a HP PSC 2110.
Tried a lot of troubleshooting with HP TSRs, and not much worked. Rebooted a
zillion times, did a clean (scrubber) uninstall, updated firmware, etc.
Finally, they recommended using an alternative driver, deskjet 990C. That
worked -- the 2110 prints successfully. Don't have all the "tweaks" that the
2110 driver has, but it certainly meets my printing requirements.
It also shows that it was not a hardware problem, a USB cable problem, or a
printer port problem. It is a software problem! Clearly a problem with the HP
drivers interfacing with Win XP SP2. The puzzle is that most users do not
have the problem, but some do -- so their has to be at least a 3rd variable
in the equation somewhere causing the problem. Nonetheless, I would hope that
HP updates their drivers to take care of the problem permanentlly.
In any event, the 990C driver probably won't help you with the Deskjet 815C.
If you haven't tried it already, I would suggest installing the Deskjet 550C
driver as an alternate. The 550C driver is considered a universal, workhorse
driver. (After install, be sure to go into the ports settings -- right click
properties on the 550C icon -- and select USB if you are connected that way
-- it defaults to an LP1 port.)
I hope this helps.
"Vince McGowan" wrote:
| Quote: | This is not actually on my machine, but my elderly father's, whom I am
supporting in his endeavor to remain 'online' ;-)
Uninstalling and reinstalling COMPLETELY usually cures the problem.
Believe me, I did do this SEVERAL times with out any success.
Is this installation a clean install of XP.
No, Windows Home XP upgraded from ME. Installed SP2 early last fall.
What antivirus software and firewall software are you running.
No antivirus software, but running Windows Firewall.
When exactly did the problem first occur.
First noticed in the early November time frame.
I have six USB printers here and none have any problems. I also have an
LPT printer with no problem.
The printer worked fine on Home XP SP1 using parallel cable. After SP2
installed and problem detected I eventually connected with USB (1.1) since
printer supports both types of connections and this did not resolve the
problem.
Does the problem completely disappear and never recur if SP2 is not
installed.
Not sure how to answer. Problem didn't occur with SP1, started sometime
after SP2 installed.
Are these the latest drivers available for the Deskjet600. If you give
us something to work with instead of just saying it won't print, it would
be more helpful.
In my father's case (DeskJet 815C) HP says to use the Windows printer
driver...they don't supply their own version for that printer.
Exactly what happens when you print.... are there any error messages in
the Event Log? Exactly which applications do you try to print from? And
which versions of the applications? Are ALL Windows updates applied?
Are all updates for all the other applications from which you print
applied?
I gave a fairly detailed explanation previously. There are no error
messages in the event log. Try to print from Notepad, WordPad and Word 2000
and others. If a page contains only text, the printer acts like it prints
fine, but each page is blank. If I print a page with text and graphics,
both the text and the graphics print as expected. The printer test page
always prints OK. I keep his machine (as my own) always up to date from the
Window update site.
Vince McGowan
"Cari (MS-MVP)" <Newsgroups1@coribright.com> wrote in message
news:uNqLeNyPFHA.688@TK2MSFTNGP10.phx.gbl...
About 98% of printer problems are caused by printer drivers... whether
they get corrupted or the wrong ones get installed to start with or the
driver is 'broken' by other means. Uninstalling and reinstalling
COMPLETELY usually cures the problem.
Is this installation a clean install of XP. What antivirus software and
firewall software are you running. When exactly did the problem first
occur.
I have six USB printers here and none have any problems. I also have an
LPT printer with no problem.
Does the problem completely disappear and never recur if SP2 is not
installed.
Are these the latest drivers available for the Deskjet600. If you give us
something to work with instead of just saying it won't print, it would be
more helpful.
Exactly what happens when you print.... are there any error messages in
the Event Log? Exactly which applications do you try to print from? And
which versions of the applications? Are ALL Windows updates applied? Are
all updates for all the other applications from which you print applied?
--
Cari (MS-MVP)
Printing & Imaging
In Loving Memory of our dear friend Alex Nichol MVP
"Bill" <Bill@discussions.microsoft.com> wrote in message
news:C28AA11F-CD16-4B9B-BF09-C0B850416550@microsoft.com...
1) These are USB printers not parallel.
2) I am not using the same printer, and from the posts I have read the
same
problem is occurring for all kinds of USB printers
3) The printers can print as demonstrated by various ways. Mine prints
from
the PC using the software diagnostic tools, but not from the windows test
page....hmmm wonder where the problem is?
"Cari (MS-MVP)" wrote:
This is a really ancient printer. What are the LPT settings in your
BIOS?
--
Cari (MS-MVP)
Printing & Imaging
In Loving Memory of our dear friend Alex Nichol MVP
"Bill" <Bill@discussions.microsoft.com> wrote in message
news:9E928359-F4ED-4D7E-B7CA-4B340BC2566B@microsoft.com...
I concur with Vince. I am having the same problem since using SP2.
Although
graphics don't work for me either. The test pages using HPs
diagnostic
software work, but nothing Windows related will print, including the
Windows
Test Page.
Kinda useless to have the same person keep posting "uninstall and
reinstall"
where I haven't seen that advice help anyone out yet.
Does anyone have any real answers?
"Vince McGowan" wrote:
I posted a similar message several months ago now...and since then
I've
seen
several people reporting the same problem here and all are given the
same
advice. I followed that advice and tried several other suggestions
found
at
various sites and still my printing problem persists. I can only
assume
that this is a Microsoft bug introduced sometime last fall.
My problem (Windows XP Home - SP2, DeskJet 815C - tried both parallel
and
USB connection): text only pages do not print from any application
(printer
produces blank page); text and graphic or graphic only pages print
just
fine
(i.e.. a printer test page, or from applications). HP has no special
printer drivers for this printer; they say to use the Windows
supplied
driver.
(I was able to work-around in MS Word by inserting a 1 pixel graphic
in
the
header area of normal.dot.)
So Windows bug or not?
Vince McGowan
vince.mcgowan@comcast.net
"Cari (MS-MVP)" <Newsgroups1@coribright.com> wrote in message
news:eBOZuw6IFHA.3500@TK2MSFTNGP14.phx.gbl...
Uninstall and reinstall...
http://www.coribright.com/windows/Article%20One.htm
--
Cari (MS-MVP)
Printing & Imaging
"LISA" <LISA@discussions.microsoft.com> wrote in message
news:C885719C-C410-49CB-BA72-7B745122FE8D@microsoft.com...
I HAVE A HP DESKJET 660C PRINTER AND IT WONT PRINT
IT HAS INK ,AND PAPER
EVERY PAGE IT PRINTS IS BLANK
|
|
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| Back to top |
|
|
longstride
Guest
|
| Posted:
Wed Jul 13, 2005 10:20 pm Post subject:
Re: printing problems |
|
|
For folks getting only blank pages from the "better" HP drivers on XP
SP2, see http://www.fixyourownprinter.com/forums/inkjet/24623#7 .
I'm not sure whether or not the problem is the same for folks getting
only blank pages with other vendors' printers, but it would seem
likely.
Jeff Wrote:
| Quote: | The HP PSC 2110 is an All in One.
"Cari (MS-MVP)" wrote:
-
Are all these printers All in One units?
--
Cari (MS-MVP)
Printing & Imaging
In Loving Memory of our dear friend Alex Nichol MVP
"Bill" Bill@discussions.microsoft.com wrote in message
news:09F4EFDD-CF17-4FA4-85D3-A646930661D4@microsoft.com...-
All USB 2.0 ports, but 1.1 support turned on. All running off the
motherboard. ALl other devices (ok 2) work fine.
LPT produced the same results.
I did work with HP, that is when I tested the 550C drivers and they
worked.
I am running out of ideas. I have another PC that was upgraded to
SP2
which
seems to work, as opposed to this one which was from a CD that had
SP2
bundled.
I could use another printer in the house, but hate to buy a new one
just
so
it wont work either.
Looks like Lexmark and Cannon both had this issue but addressed it
with
new
drivers. HP doesn't seem to know the problem exists yet.
"Jeff" wrote:
-
Just to verify, I am seeing the identical problem that Bill reports
(see
my
previous post) including successful printing from only the HP Diag
Tools,
print files in the print spooler, etc. In my case, the USB ports are
2.0,
on
the motherboard, and they do work correctly with other USB hardware.
Bill -- have you tried a clean install of the device drivers per my
previous
post? I intend to do that, but am on the road this week and it will
have
to
wait few days. Also, have you contacted HP Customer Service about
the
problem? They might be able to recommend an alternative, equally
effective
driver.
"Cari (MS-MVP)" wrote:
Are they USB1.1 or 2.0 ports? Do they work correctly with all
other
devices? Are they on the motherboard or a PCI card or a hub (and
if
hub,
powered or unpowered)?
Let us know if it changes on LPT.
--
Cari (MS-MVP)
Printing & Imaging
In Loving Memory of our dear friend Alex Nichol MVP
"Bill" Bill@discussions.microsoft.com wrote in message
news:90CD3DB3-84FB-468C-9049-A08827DA0D73@microsoft.com...
It is definitely the print drivers, but specifically it is the
print
drivers
under SP2.
Most recent drivers from HP are install. In my case the Deskjet
5550,
last
updated in 2003 from HP, version 7.1
When printing to the same printer using the default 550C driver
that
comes
with Windows it prints, so the problem is the HP driver, but the
550C
driver
does not do photos/high quality, so I am stuck.
All windoze update have been applied. Absolutely nothing in the
event
logs.
From printing from anywhere in windoze all it does is spit out a
blank
page.
Printing from the HP diag tools it does print a the test/diag
pages.
Files with data DO get created in the spool directory. So data is
being
generated. I am thinking it may have more to do the USB part. I
am
going
to
try the parallel port tonight.
I understand that it is the HP drivers, but seeing this problem
has
happened
to many people across all different brands, obviously something
changed on
the windoze side to break all these drivers that were previouslty
working.
"Cari (MS-MVP)" wrote:
About 98% of printer problems are caused by printer drivers...
whether
they
get corrupted or the wrong ones get installed to start with or the
driver
is
'broken' by other means. Uninstalling and reinstalling COMPLETELY
usually
cures the problem.
Is this installation a clean install of XP. What antivirus
software
and
firewall software are you running. When exactly did the problem
first
occur.
I have six USB printers here and none have any problems. I also
have an
LPT
printer with no problem.
Does the problem completely disappear and never recur if SP2 is
not
installed.
Are these the latest drivers available for the Deskjet600. If you
give
us
something to work with instead of just saying it won't print, it
would be
more helpful.
Exactly what happens when you print.... are there any error
messages
in
the
Event Log? Exactly which applications do you try to print from?
And
which
versions of the applications? Are ALL Windows updates applied?
Are
all
updates for all the other applications from which you print
applied?
--
Cari (MS-MVP)
Printing & Imaging
In Loving Memory of our dear friend Alex Nichol MVP
"Bill" Bill@discussions.microsoft.com wrote in message
news:C28AA11F-CD16-4B9B-BF09-C0B850416550@microsoft.com...
1) These are USB printers not parallel.
2) I am not using the same printer, and from the posts I have
read
the
same
problem is occurring for all kinds of USB printers
3) The printers can print as demonstrated by various ways. Mine
prints
from
the PC using the software diagnostic tools, but not from the
windows
test
page....hmmm wonder where the problem is?
"Cari (MS-MVP)" wrote:
This is a really ancient printer. What are the LPT settings in
your
BIOS?
--
Cari (MS-MVP)
Printing & Imaging
In Loving Memory of our dear friend Alex Nichol MVP
"Bill" Bill@discussions.microsoft.com wrote in message
news:9E928359-F4ED-4D7E-B7CA-4B340BC2566B@microsoft.com...
I concur with Vince. I am having the same problem since using
SP2.
Although
graphics don't work for me either. The test pages using HPs
diagnostic
software work, but nothing Windows related will print,
including the
Windows
Test Page.
Kinda useless to have the same person keep posting "uninstall
and
reinstall"
where I haven't seen that advice help anyone out yet.
Does anyone have any real answers?
"Vince McGowan" wrote:
I posted a similar message several months ago now...and since
then
I've
seen
several people reporting the same problem here and all are
given
the
same
advice. I followed that advice and tried several other
suggestions
found
at
various sites and still my printing problem persists. I can
only
assume
that this is a Microsoft bug introduced sometime last fall.
My problem (Windows XP Home - SP2, DeskJet 815C - tried both
parallel
and
USB connection): text only pages do not print from any
application
(printer
produces blank page); text and graphic or graphic only pages
print
just
fine
(i.e.. a printer test page, or from applications). HP has no
special
printer drivers for this printer; they say to use the Windows
supplied
driver.
(I was able to work-around in MS Word by inserting a 1 pixel
graphic
in
the
header area of normal.dot.)
So Windows bug or not?
Vince McGowan
vince.mcgowan@comcast.net
"Cari (MS-MVP)" Newsgroups1@coribright.com wrote in message
news:eBOZuw6IFHA.3500@TK2MSFTNGP14.phx.gbl...
Uninstall and reinstall...
http://www.coribright.com/windows/Article%20One.htm
--
Cari (MS-MVP)
Printing & Imaging
"LISA" LISA@discussions.microsoft.com wrote in message
news:C885719C-C410-49CB-BA72-7B745122FE8D@microsoft.com...
I HAVE A HP DESKJET 660C PRINTER AND IT WONT PRINT
IT HAS INK ,AND PAPER
EVERY PAGE IT PRINTS IS BLANK
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longstride |
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Rich
Guest
|
| Posted:
Mon Nov 07, 2005 9:27 am Post subject:
Re: printing problems |
|
|
I had the same results/solution as Jeff, but with a Deskjet 5550. The 550c
driver worked just fine, but the original and current downloadable drivers
fail to print. The diagnostic software can print using one of the proper
drivers for the hardware but all other attempts with Window apps fail to
print. Using the older driver I get an output but loose the enhanced
abilities that were the selling point of the newer printer.
I suspect a problem with the HP driver and some update/conflict from
Microsoft's fixes/updates that we get monthly to the Windows XP OS.
It will be curious to see who the final fix will come from. And how long it
will be working before another problem is created.
"Jeff" wrote:
| Quote: | The problem was solved for me -- sort of. Printer is a HP PSC 2110.
Tried a lot of troubleshooting with HP TSRs, and not much worked. Rebooted a
zillion times, did a clean (scrubber) uninstall, updated firmware, etc.
Finally, they recommended using an alternative driver, deskjet 990C. That
worked -- the 2110 prints successfully. Don't have all the "tweaks" that the
2110 driver has, but it certainly meets my printing requirements.
It also shows that it was not a hardware problem, a USB cable problem, or a
printer port problem. It is a software problem! Clearly a problem with the HP
drivers interfacing with Win XP SP2. The puzzle is that most users do not
have the problem, but some do -- so their has to be at least a 3rd variable
in the equation somewhere causing the problem. Nonetheless, I would hope that
HP updates their drivers to take care of the problem permanentlly.
In any event, the 990C driver probably won't help you with the Deskjet 815C.
If you haven't tried it already, I would suggest installing the Deskjet 550C
driver as an alternate. The 550C driver is considered a universal, workhorse
driver. (After install, be sure to go into the ports settings -- right click
properties on the 550C icon -- and select USB if you are connected that way
-- it defaults to an LP1 port.)
I hope this helps.
"Vince McGowan" wrote:
This is not actually on my machine, but my elderly father's, whom I am
supporting in his endeavor to remain 'online' ;-)
Uninstalling and reinstalling COMPLETELY usually cures the problem.
Believe me, I did do this SEVERAL times with out any success.
Is this installation a clean install of XP.
No, Windows Home XP upgraded from ME. Installed SP2 early last fall.
What antivirus software and firewall software are you running.
No antivirus software, but running Windows Firewall.
When exactly did the problem first occur.
First noticed in the early November time frame.
I have six USB printers here and none have any problems. I also have an
LPT printer with no problem.
The printer worked fine on Home XP SP1 using parallel cable. After SP2
installed and problem detected I eventually connected with USB (1.1) since
printer supports both types of connections and this did not resolve the
problem.
Does the problem completely disappear and never recur if SP2 is not
installed.
Not sure how to answer. Problem didn't occur with SP1, started sometime
after SP2 installed.
Are these the latest drivers available for the Deskjet600. If you give
us something to work with instead of just saying it won't print, it would
be more helpful.
In my father's case (DeskJet 815C) HP says to use the Windows printer
driver...they don't supply their own version for that printer.
Exactly what happens when you print.... are there any error messages in
the Event Log? Exactly which applications do you try to print from? And
which versions of the applications? Are ALL Windows updates applied?
Are all updates for all the other applications from which you print
applied?
I gave a fairly detailed explanation previously. There are no error
messages in the event log. Try to print from Notepad, WordPad and Word 2000
and others. If a page contains only text, the printer acts like it prints
fine, but each page is blank. If I print a page with text and graphics,
both the text and the graphics print as expected. The printer test page
always prints OK. I keep his machine (as my own) always up to date from the
Window update site.
Vince McGowan
"Cari (MS-MVP)" <Newsgroups1@coribright.com> wrote in message
news:uNqLeNyPFHA.688@TK2MSFTNGP10.phx.gbl...
About 98% of printer problems are caused by printer drivers... whether
they get corrupted or the wrong ones get installed to start with or the
driver is 'broken' by other means. Uninstalling and reinstalling
COMPLETELY usually cures the problem.
Is this installation a clean install of XP. What antivirus software and
firewall software are you running. When exactly did the problem first
occur.
I have six USB printers here and none have any problems. I also have an
LPT printer with no problem.
Does the problem completely disappear and never recur if SP2 is not
installed.
Are these the latest drivers available for the Deskjet600. If you give us
something to work with instead of just saying it won't print, it would be
more helpful.
Exactly what happens when you print.... are there any error messages in
the Event Log? Exactly which applications do you try to print from? And
which versions of the applications? Are ALL Windows updates applied? Are
all updates for all the other applications from which you print applied?
--
Cari (MS-MVP)
Printing & Imaging
In Loving Memory of our dear friend Alex Nichol MVP
"Bill" <Bill@discussions.microsoft.com> wrote in message
news:C28AA11F-CD16-4B9B-BF09-C0B850416550@microsoft.com...
1) These are USB printers not parallel.
2) I am not using the same printer, and from the posts I have read the
same
problem is occurring for all kinds of USB printers
3) The printers can print as demonstrated by various ways. Mine prints
from
the PC using the software diagnostic tools, but not from the windows test
page....hmmm wonder where the problem is?
"Cari (MS-MVP)" wrote:
This is a really ancient printer. What are the LPT settings in your
BIOS?
--
Cari (MS-MVP)
Printing & Imaging
In Loving Memory of our dear friend Alex Nichol MVP
"Bill" <Bill@discussions.microsoft.com> wrote in message
news:9E928359-F4ED-4D7E-B7CA-4B340BC2566B@microsoft.com...
I concur with Vince. I am having the same problem since using SP2.
Although
graphics don't work for me either. The test pages using HPs
diagnostic
software work, but nothing Windows related will print, including the
Windows
Test Page.
Kinda useless to have the same person keep posting "uninstall and
reinstall"
where I haven't seen that advice help anyone out yet.
Does anyone have any real answers?
"Vince McGowan" wrote:
I posted a similar message several months ago now...and since then
I've
seen
several people reporting the same problem here and all are given the
same
advice. I followed that advice and tried several other suggestions
found
at
various sites and still my printing problem persists. I can only
assume
that this is a Microsoft bug introduced sometime last fall.
My problem (Windows XP Home - SP2, DeskJet 815C - tried both parallel
and
USB connection): text only pages do not print from any application
(printer
produces blank page); text and graphic or graphic only pages print
just
fine
(i.e.. a printer test page, or from applications). HP has no special
printer drivers for this printer; they say to use the Windows
supplied
driver.
(I was able to work-around in MS Word by inserting a 1 pixel graphic
in
the
header area of normal.dot.)
So Windows bug or not?
Vince McGowan
vince.mcgowan@comcast.net
"Cari (MS-MVP)" <Newsgroups1@coribright.com> wrote in message
news:eBOZuw6IFHA.3500@TK2MSFTNGP14.phx.gbl...
Uninstall and reinstall...
http://www.coribright.com/windows/Article%20One.htm
--
Cari (MS-MVP)
Printing & Imaging
"LISA" <LISA@discussions.microsoft.com> wrote in message
news:C885719C-C410-49CB-BA72-7B745122FE8D@microsoft.com...
I HAVE A HP DESKJET 660C PRINTER AND IT WONT PRINT
IT HAS INK ,AND PAPER
EVERY PAGE IT PRINTS IS BLANK
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