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Johnny Hawk · Guest

Have a customer loading our program on Windows XP Home, SP2 laptop. The
program is a reporting application for Chiropractors. When the Windows
Installer
starts we get the following message: "Windows Installer: The System
Administrator
has set Policies that prevent this installation." Here are the pertinent
facts:

1) Doctor has two laptops that share a printer and a DSL connection through
a hub.
2) He is logged in as the administrator on the machine. (was the only
account on the pc.)
3) We created a second profile set to admin, same message.
4) I turned of Norton Anti Virus and disabled the network connection (no luck)
5) I went to the Registry and checked the user control was full for the
following keys
a) HKEY_LOCAL_MACHINE\Software\Install Shield
b) HKEY_LOCAL_MACHINE\Software\microsoft\windows\current version\installer
c) HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\windows\installer

6) And the HKEY_Current_User control as well all were set to full control.

I am really at my wits end on this one. The other laptop, same operating
system
and odvious settings the same installed the program no problem. Does anyone
have anything that can help me with this one. I would really be very
gratefull. I do not like loosing to a stupid computer.....Thanks.

--
Johnny Hawk
Ctrl-alt-Doh!

cocroftc · Guest

I had the same problem with another app on an XP desktop. SPYWARE was the
issue.Clean the spyware from the laptop. Run at least two different cleaning
tools, Spybot and Ad-aware SE. Then after those have cleaned/immunized,
Install HIJACKTHIS to finish. Be careful with HijackThis. Spyware has taken
policy away from Admin acct in order to prevent removal.

You may want to try Trend's Housecall at www.antivirus.com first.

ALso Look in %sysroot%/system32 for optomize.exe. If there delete it, Look
in HKLM.../run and remove reference to optomize.exe.
CMC

"Johnny Hawk" wrote:

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