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voigts · Guest

I have a Canon s800 that I have run fine for a year or so with WinXP
SP1. I had to replace a motherboard and so I reloaded XP with SP2 and
downloaded all XP updates. I also have the latest driver from Canon
that is compatible with SP2.

Whenever I try to print any kind of document, the printer icon appears
in the system tray for a couple of seconds and then the computer just
reboots. The event viewer shows event 6161 error 259.

I have uninstalled and reinstalled with antivirus off. I have changed
the print processor to winprint RAW with no effect. The printer is
hooked up via USB. The printer port is USB001 and doesn't show any
resource conflicts. I can't find any other suggestions and am out of
ideas.

--
voigts

Carey Frisch [MVP] · Guest

Try the following:

Go to Start > Run and type: services.msc , and hit enter.
Scroll down to the Print Spooler service, stop the service,
then restart the service. Also, make sure this service is
set to automatic.

--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Microsoft Community Newsgroups
news://msnews.microsoft.com/

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"voigts" wrote:

| I have a Canon s800 that I have run fine for a year or so with WinXP
| SP1. I had to replace a motherboard and so I reloaded XP with SP2 and
| downloaded all XP updates. I also have the latest driver from Canon
| that is compatible with SP2.
|
| Whenever I try to print any kind of document, the printer icon appears
| in the system tray for a couple of seconds and then the computer just
| reboots. The event viewer shows event 6161 error 259.
|
| I have uninstalled and reinstalled with antivirus off. I have changed
| the print processor to winprint RAW with no effect. The printer is
| hooked up via USB. The printer port is USB001 and doesn't show any
| resource conflicts. I can't find any other suggestions and am out of
| ideas.
|
|
| --
| voigts

voigts · Guest

Now if this isn't weird. I read a printing troubleshooting article on
the MS website. After trying everything else, at the bottom of the
article it recommends to do a clean boot. I did that, and it prints. I
enabled one at a time and rebooted after each the system.ini, win.ini,
load startup items, and then went to normal startup. After each change
it printed fine from notepad, and now under normal startup it prints
fine. What would have changed by going through the clean boot process
and renabling items one at a time?

'Carey Frisch [MVP Wrote:

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