| Author |
Message |
Alfredo Crisostomo
Guest
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 Posted:
Sat Nov 05, 2005 4:54 pm Post subject:
Remote support (internet) |
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Hello. (my english is not good)
I'm a programmer having several software customers. I need a method to give
them assistance remotely using internet. I'm using VNC on dial-up
connections. It functions, but when they have a router (LAN), i cannot
connect (the IP is not reached).
How can I resolve this ?
Thanks a lot. |
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Sooner Al [MVP]
Guest
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| Posted:
Sat Nov 05, 2005 5:02 pm Post subject:
Re: Remote support (internet) |
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Well, VNC uses TCP Port 5900 (and TCP Port 5800 if you use the Java viewer).
Your customers would need to open the appropriate port on their
firewall/router.
http://www.realvnc.com/faq.html#firewall
I also recommend running VNC through a VPN or Secure Shell (SSH) tunnel
because the native VNC data stream is *NOT* encrypted. An alternative is to
use UltraVNC with its encryption plug-in.
--
Al Jarvi (MS-MVP Windows Networking)
Please post *ALL* questions and replies to the news group for the mutual
benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...
"Alfredo Crisostomo" <alf_riro@yahoo.com.ar> wrote in message
news:eG9b9cf4FHA.2828@tk2msftngp13.phx.gbl...
| Quote: | Hello. (my english is not good)
I'm a programmer having several software customers. I need a method to
give them assistance remotely using internet. I'm using VNC on dial-up
connections. It functions, but when they have a router (LAN), i cannot
connect (the IP is not reached).
How can I resolve this ?
Thanks a lot. |
|
|
| Back to top |
|
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jtpryan
Guest
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| Posted:
Mon Nov 07, 2005 5:27 pm Post subject:
Re: Remote support (internet) |
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Go to the ultraforge website and then to add-ons. Check out the
"single click" option, I have used this with great success. Then you
need not worry about ports, routers, etc as it is a reverse connection.
You just set up a web site with a link they can click on and a request
will be put through to you.
-Jim |
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Alfredo Crisostomo
Guest
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| Posted:
Wed Nov 09, 2005 5:27 pm Post subject:
Re: Remote support (internet) |
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Thanks,
Could you post the link for ultraforge website ? I'm trying ultraforge.org,
..net, .com...
"jtpryan" <jtpryan@gmail.com> escribió en el mensaje
news:1131377409.727165.311850@z14g2000cwz.googlegroups.com...
| Quote: | Go to the ultraforge website and then to add-ons. Check out the
"single click" option, I have used this with great success. Then you
need not worry about ports, routers, etc as it is a reverse connection.
You just set up a web site with a link they can click on and a request
will be put through to you.
-Jim
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