| Author |
Message |
Steven
Guest
|
 Posted:
Sun Oct 30, 2005 5:27 pm Post subject:
Printer loses connection to computer |
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I have an Epson RX500 all in one printer. It had been fine for about two
years. Then I decided to switch my anti-spyware program to Webroot's
SpySweeper. At that point a problem began. For no apparent reason, if I
left the computer on for any length of time, the computer no longer
recognized the printer. I the printer and faxes icon of the control panel,
the printer would be grayed out. I could not even switch the printer off; I
had to unplug it. Once plugged back in and switched on, the computer would
recognize it again until the above problem would reoccur.
The following facts may be pertinent:
Firewall: ZoneAlarm Pro version 6.0667
Anti-Virus: Norton Anti-Virus 2005
I used to use Computer Associates E-Pest Patrol, and this problem never
happened.
From the System Information application under USB:
EPSON Stylus Photo RX500 USB\VID_04B8&PID_0807&MI_00\6&67FEB19&0&0000
EPSON Stylus Photo RX500 USBPRINT\EPSONSTYLUS_PHOTO_RX500\7&18C34C&0&USB001
EPSON Stylus Storage USB
Device USBSTOR\DISK&VEN_EPSON&PROD_STYLUS_STORAGE&REV_1.00\7&131758F2&0&L97010310301113160&0
Generic volume STORAGE\REMOVABLEMEDIA\8&168610D4&0&RM
HID Keyboard Device HID\VID_045E&PID_008A&MI_00\7&2AB126E3&0&0000
HID-compliant consumer control
device HID\VID_045E&PID_008A&MI_01&COL02\7&12ED9A9E&0&0001
HID-compliant consumer control
device HID\VID_045E&PID_008A&MI_01&COL03\7&12ED9A9E&0&0002
HID-compliant consumer control
device HID\VID_045E&PID_008A&MI_01&COL04\7&12ED9A9E&0&0003
HID-compliant consumer control
device HID\VID_045E&PID_008A&MI_01&COL06\7&12ED9A9E&0&0005
HID-compliant consumer control
device HID\VID_045E&PID_008A&MI_01&COL07\7&12ED9A9E&0&0006
HID-compliant device HID\VID_045E&PID_008A&MI_01&COL05\7&12ED9A9E&0&0004
HID-compliant mouse HID\VID_045E&PID_008A&MI_01&COL01\7&12ED9A9E&0&0000
Intel(R) 82801EB USB Universal Host Controller -
24D2 PCI\VEN_8086&DEV_24D2&SUBSYS_2019107B&REV_02\3&267A616A&0&E8
Intel(R) 82801EB USB Universal Host Controller -
24D4 PCI\VEN_8086&DEV_24D4&SUBSYS_2019107B&REV_02\3&267A616A&0&E9
Intel(R) 82801EB USB Universal Host Controller -
24D7 PCI\VEN_8086&DEV_24D7&SUBSYS_2019107B&REV_02\3&267A616A&0&EA
Intel(R) 82801EB USB Universal Host Controller -
24DE PCI\VEN_8086&DEV_24DE&SUBSYS_2019107B&REV_02\3&267A616A&0&EB
Linksys Wireless-G USB Network Adapter USB\VID_13B1&PID_000A\5&338DAB2D&0&5
Standard Enhanced PCI to USB Host
Controller PCI\VEN_8086&DEV_24DD&SUBSYS_2019107B&REV_02\3&267A616A&0&EF
TDK DVDRW0404N USB
Device USBSTOR\CDROM&VEN_TDK&PROD_DVDRW0404N&REV_1.0A\2B030104065D3CCF&0
USB Composite Device USB\VID_045E&PID_008A\5&6E7AD6F&0&1
USB Composite Device USB\VID_04B8&PID_0807\L97010310301113160
USB Human Interface Device USB\VID_045E&PID_008A&MI_00\6&2E00CF70&0&0000
USB Human Interface Device USB\VID_045E&PID_008A&MI_01\6&2E00CF70&0&0001
USB Mass Storage Device USB\VID_0DBF&PID_0300\2B030104065D3CCF
USB Mass Storage Device USB\VID_04B8&PID_0807&MI_02\6&67FEB19&0&0002
USB Printing Support USB\VID_04B8&PID_0807&MI_01\6&67FEB19&0&0001
USB Root Hub USB\ROOT_HUB\4&15B8E44E&0
USB Root Hub USB\ROOT_HUB\4&255044AE&0
USB Root Hub USB\ROOT_HUB\4&3492B580&0
USB Root Hub USB\ROOT_HUB\4&2DD7856C&0
USB Root Hub USB\ROOT_HUB20\4&181CD526&0
Actions so far:
Updated printer drivers. I have removed them and reinstalled them 6 times.
I have not done any registry edits, and I think that the problem may lie here.
Uninstalled Webroot SpySweeper. The problem still continues.
What I don't understand is why the computer would loose a USB connection
without any type of error message.
Any suggestions would be appreciated. Thank you. |
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Steven
Guest
|
| Posted:
Mon Oct 31, 2005 1:27 am Post subject:
Re: Printer loses connection to computer |
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|
They were set to turn themselves off. I have unchecked the turn off to save
power box, and I will see what happens. Thank you.
"Cari (MS-MVP)" wrote:
| Quote: | Are your USB devices set to turn themselves off to save power? Device
Manager, USB Controllers... Power Management tab.
--
Cari (MS-MVP)
Printing & Imaging
"Steven" <Steven@discussions.microsoft.com> wrote in message
news:B18E218C-5E9B-4F75-9611-9E1797FC6C54@microsoft.com...
I have an Epson RX500 all in one printer. It had been fine for about two
years. Then I decided to switch my anti-spyware program to Webroot's
SpySweeper. At that point a problem began. For no apparent reason, if I
left the computer on for any length of time, the computer no longer
recognized the printer. I the printer and faxes icon of the control
panel,
the printer would be grayed out. I could not even switch the printer off;
I
had to unplug it. Once plugged back in and switched on, the computer
would
recognize it again until the above problem would reoccur.
The following facts may be pertinent:
Firewall: ZoneAlarm Pro version 6.0667
Anti-Virus: Norton Anti-Virus 2005
I used to use Computer Associates E-Pest Patrol, and this problem never
happened.
From the System Information application under USB:
EPSON Stylus Photo RX500 USB\VID_04B8&PID_0807&MI_00\6&67FEB19&0&0000
EPSON Stylus Photo RX500
USBPRINT\EPSONSTYLUS_PHOTO_RX500\7&18C34C&0&USB001
EPSON Stylus Storage USB
Device
USBSTOR\DISK&VEN_EPSON&PROD_STYLUS_STORAGE&REV_1.00\7&131758F2&0&L97010310301113160&0
Generic volume STORAGE\REMOVABLEMEDIA\8&168610D4&0&RM
HID Keyboard Device HID\VID_045E&PID_008A&MI_00\7&2AB126E3&0&0000
HID-compliant consumer control
device HID\VID_045E&PID_008A&MI_01&COL02\7&12ED9A9E&0&0001
HID-compliant consumer control
device HID\VID_045E&PID_008A&MI_01&COL03\7&12ED9A9E&0&0002
HID-compliant consumer control
device HID\VID_045E&PID_008A&MI_01&COL04\7&12ED9A9E&0&0003
HID-compliant consumer control
device HID\VID_045E&PID_008A&MI_01&COL06\7&12ED9A9E&0&0005
HID-compliant consumer control
device HID\VID_045E&PID_008A&MI_01&COL07\7&12ED9A9E&0&0006
HID-compliant device HID\VID_045E&PID_008A&MI_01&COL05\7&12ED9A9E&0&0004
HID-compliant mouse HID\VID_045E&PID_008A&MI_01&COL01\7&12ED9A9E&0&0000
Intel(R) 82801EB USB Universal Host Controller -
24D2 PCI\VEN_8086&DEV_24D2&SUBSYS_2019107B&REV_02\3&267A616A&0&E8
Intel(R) 82801EB USB Universal Host Controller -
24D4 PCI\VEN_8086&DEV_24D4&SUBSYS_2019107B&REV_02\3&267A616A&0&E9
Intel(R) 82801EB USB Universal Host Controller -
24D7 PCI\VEN_8086&DEV_24D7&SUBSYS_2019107B&REV_02\3&267A616A&0&EA
Intel(R) 82801EB USB Universal Host Controller -
24DE PCI\VEN_8086&DEV_24DE&SUBSYS_2019107B&REV_02\3&267A616A&0&EB
Linksys Wireless-G USB Network Adapter
USB\VID_13B1&PID_000A\5&338DAB2D&0&5
Standard Enhanced PCI to USB Host
Controller PCI\VEN_8086&DEV_24DD&SUBSYS_2019107B&REV_02\3&267A616A&0&EF
TDK DVDRW0404N USB
Device USBSTOR\CDROM&VEN_TDK&PROD_DVDRW0404N&REV_1.0A\2B030104065D3CCF&0
USB Composite Device USB\VID_045E&PID_008A\5&6E7AD6F&0&1
USB Composite Device USB\VID_04B8&PID_0807\L97010310301113160
USB Human Interface Device USB\VID_045E&PID_008A&MI_00\6&2E00CF70&0&0000
USB Human Interface Device USB\VID_045E&PID_008A&MI_01\6&2E00CF70&0&0001
USB Mass Storage Device USB\VID_0DBF&PID_0300\2B030104065D3CCF
USB Mass Storage Device USB\VID_04B8&PID_0807&MI_02\6&67FEB19&0&0002
USB Printing Support USB\VID_04B8&PID_0807&MI_01\6&67FEB19&0&0001
USB Root Hub USB\ROOT_HUB\4&15B8E44E&0
USB Root Hub USB\ROOT_HUB\4&255044AE&0
USB Root Hub USB\ROOT_HUB\4&3492B580&0
USB Root Hub USB\ROOT_HUB\4&2DD7856C&0
USB Root Hub USB\ROOT_HUB20\4&181CD526&0
Actions so far:
Updated printer drivers. I have removed them and reinstalled them 6
times.
I have not done any registry edits, and I think that the problem may lie
here.
Uninstalled Webroot SpySweeper. The problem still continues.
What I don't understand is why the computer would loose a USB connection
without any type of error message.
Any suggestions would be appreciated. Thank you.
|
|
|
| Back to top |
|
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Cari (MS-MVP)
Guest
|
| Posted:
Mon Oct 31, 2005 1:27 am Post subject:
Re: Printer loses connection to computer |
|
|
Are your USB devices set to turn themselves off to save power? Device
Manager, USB Controllers... Power Management tab.
--
Cari (MS-MVP)
Printing & Imaging
"Steven" <Steven@discussions.microsoft.com> wrote in message
news:B18E218C-5E9B-4F75-9611-9E1797FC6C54@microsoft.com...
| Quote: | I have an Epson RX500 all in one printer. It had been fine for about two
years. Then I decided to switch my anti-spyware program to Webroot's
SpySweeper. At that point a problem began. For no apparent reason, if I
left the computer on for any length of time, the computer no longer
recognized the printer. I the printer and faxes icon of the control
panel,
the printer would be grayed out. I could not even switch the printer off;
I
had to unplug it. Once plugged back in and switched on, the computer
would
recognize it again until the above problem would reoccur.
The following facts may be pertinent:
Firewall: ZoneAlarm Pro version 6.0667
Anti-Virus: Norton Anti-Virus 2005
I used to use Computer Associates E-Pest Patrol, and this problem never
happened.
From the System Information application under USB:
EPSON Stylus Photo RX500 USB\VID_04B8&PID_0807&MI_00\6&67FEB19&0&0000
EPSON Stylus Photo RX500
USBPRINT\EPSONSTYLUS_PHOTO_RX500\7&18C34C&0&USB001
EPSON Stylus Storage USB
Device
USBSTOR\DISK&VEN_EPSON&PROD_STYLUS_STORAGE&REV_1.00\7&131758F2&0&L97010310301113160&0
Generic volume STORAGE\REMOVABLEMEDIA\8&168610D4&0&RM
HID Keyboard Device HID\VID_045E&PID_008A&MI_00\7&2AB126E3&0&0000
HID-compliant consumer control
device HID\VID_045E&PID_008A&MI_01&COL02\7&12ED9A9E&0&0001
HID-compliant consumer control
device HID\VID_045E&PID_008A&MI_01&COL03\7&12ED9A9E&0&0002
HID-compliant consumer control
device HID\VID_045E&PID_008A&MI_01&COL04\7&12ED9A9E&0&0003
HID-compliant consumer control
device HID\VID_045E&PID_008A&MI_01&COL06\7&12ED9A9E&0&0005
HID-compliant consumer control
device HID\VID_045E&PID_008A&MI_01&COL07\7&12ED9A9E&0&0006
HID-compliant device HID\VID_045E&PID_008A&MI_01&COL05\7&12ED9A9E&0&0004
HID-compliant mouse HID\VID_045E&PID_008A&MI_01&COL01\7&12ED9A9E&0&0000
Intel(R) 82801EB USB Universal Host Controller -
24D2 PCI\VEN_8086&DEV_24D2&SUBSYS_2019107B&REV_02\3&267A616A&0&E8
Intel(R) 82801EB USB Universal Host Controller -
24D4 PCI\VEN_8086&DEV_24D4&SUBSYS_2019107B&REV_02\3&267A616A&0&E9
Intel(R) 82801EB USB Universal Host Controller -
24D7 PCI\VEN_8086&DEV_24D7&SUBSYS_2019107B&REV_02\3&267A616A&0&EA
Intel(R) 82801EB USB Universal Host Controller -
24DE PCI\VEN_8086&DEV_24DE&SUBSYS_2019107B&REV_02\3&267A616A&0&EB
Linksys Wireless-G USB Network Adapter
USB\VID_13B1&PID_000A\5&338DAB2D&0&5
Standard Enhanced PCI to USB Host
Controller PCI\VEN_8086&DEV_24DD&SUBSYS_2019107B&REV_02\3&267A616A&0&EF
TDK DVDRW0404N USB
Device USBSTOR\CDROM&VEN_TDK&PROD_DVDRW0404N&REV_1.0A\2B030104065D3CCF&0
USB Composite Device USB\VID_045E&PID_008A\5&6E7AD6F&0&1
USB Composite Device USB\VID_04B8&PID_0807\L97010310301113160
USB Human Interface Device USB\VID_045E&PID_008A&MI_00\6&2E00CF70&0&0000
USB Human Interface Device USB\VID_045E&PID_008A&MI_01\6&2E00CF70&0&0001
USB Mass Storage Device USB\VID_0DBF&PID_0300\2B030104065D3CCF
USB Mass Storage Device USB\VID_04B8&PID_0807&MI_02\6&67FEB19&0&0002
USB Printing Support USB\VID_04B8&PID_0807&MI_01\6&67FEB19&0&0001
USB Root Hub USB\ROOT_HUB\4&15B8E44E&0
USB Root Hub USB\ROOT_HUB\4&255044AE&0
USB Root Hub USB\ROOT_HUB\4&3492B580&0
USB Root Hub USB\ROOT_HUB\4&2DD7856C&0
USB Root Hub USB\ROOT_HUB20\4&181CD526&0
Actions so far:
Updated printer drivers. I have removed them and reinstalled them 6
times.
I have not done any registry edits, and I think that the problem may lie
here.
Uninstalled Webroot SpySweeper. The problem still continues.
What I don't understand is why the computer would loose a USB connection
without any type of error message.
Any suggestions would be appreciated. Thank you.
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