| Author |
Message |
bery n eddie
Guest
|
 Posted:
Thu Oct 27, 2005 12:27 am Post subject:
System Error |
|
|
Hi,
I have a HP psc 1205 USB All-in-1 printer/copier/scanner. When I try and
print, the job appears in the printer job queue but then a pop-up box
appears with the title "System Error" and the message "The document cannot
be printed due to a system error. Try printing again. If unsuccessful,
restart Windows and try printing again.". After a while the pop-up box
disappears and the job disappears from the queue. The printer head moves
briefly after the box disappears, but no print is produced.
I have tried deleting the printer and uninstalling the software, and
reinstalling, but it does not fix the problem. This is a new problem as the
printer has worked fine for months. However, I'm not sure what has changed
on the system to cause this. The system specs are:
Windows XP Professional version 2002 & SP2
1GB memory
AMD Athlon 64 FX-55
400Gb disk drive (300Gb free)
Latest drivers for psc 1205 downloaded from HP
Using the HP Printer Toolbox, I ran the test to 'Clean the Print Cartridges'
and this produced a printed test page. If I run the 'Print a Test Page' job
this produces the 'System Error' message.
Any ideas on what I can do next to fix the problem?
Thanks for your help,
E |
|
| Back to top |
|
 |
andy1963
Guest
|
| Posted:
Sat Oct 29, 2005 12:03 am Post subject:
RE: System Error |
|
|
Hello - could someone please respond to this? There is no information on the
System Error message in microsoft.com or HP.
Has no-one else ever had this error?
Regards,
Andy1963
"bery n eddie" wrote:
| Quote: | Hi,
I have a HP psc 1205 USB All-in-1 printer/copier/scanner. When I try and
print, the job appears in the printer job queue but then a pop-up box
appears with the title "System Error" and the message "The document cannot
be printed due to a system error. Try printing again. If unsuccessful,
restart Windows and try printing again.". After a while the pop-up box
disappears and the job disappears from the queue. The printer head moves
briefly after the box disappears, but no print is produced.
I have tried deleting the printer and uninstalling the software, and
reinstalling, but it does not fix the problem. This is a new problem as the
printer has worked fine for months. However, I'm not sure what has changed
on the system to cause this. The system specs are:
Windows XP Professional version 2002 & SP2
1GB memory
AMD Athlon 64 FX-55
400Gb disk drive (300Gb free)
Latest drivers for psc 1205 downloaded from HP
Using the HP Printer Toolbox, I ran the test to 'Clean the Print Cartridges'
and this produced a printed test page. If I run the 'Print a Test Page' job
this produces the 'System Error' message.
Any ideas on what I can do next to fix the problem?
Thanks for your help,
E
|
|
|
| Back to top |
|
|
Alan Morris [MSFT]
Guest
|
| Posted:
Sat Oct 29, 2005 12:27 am Post subject:
Re: System Error |
|
|
This is not a message from the print spooler in XP. It either is coming
from the driver or from the USB subsystem.
do you have any HPUSB*.sys files on the system?
--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
This posting is provided "AS IS" with no warranties, and confers no rights.
"andy1963" <andy1963@discussions.microsoft.com> wrote in message
news:4A81BA55-8551-421E-852C-5B3B65FD603D@microsoft.com...
| Quote: | Hello - could someone please respond to this? There is no information on
the
System Error message in microsoft.com or HP.
Has no-one else ever had this error?
Regards,
Andy1963
"bery n eddie" wrote:
Hi,
I have a HP psc 1205 USB All-in-1 printer/copier/scanner. When I try and
print, the job appears in the printer job queue but then a pop-up box
appears with the title "System Error" and the message "The document
cannot
be printed due to a system error. Try printing again. If unsuccessful,
restart Windows and try printing again.". After a while the pop-up box
disappears and the job disappears from the queue. The printer head moves
briefly after the box disappears, but no print is produced.
I have tried deleting the printer and uninstalling the software, and
reinstalling, but it does not fix the problem. This is a new problem as
the
printer has worked fine for months. However, I'm not sure what has
changed
on the system to cause this. The system specs are:
Windows XP Professional version 2002 & SP2
1GB memory
AMD Athlon 64 FX-55
400Gb disk drive (300Gb free)
Latest drivers for psc 1205 downloaded from HP
Using the HP Printer Toolbox, I ran the test to 'Clean the Print
Cartridges'
and this produced a printed test page. If I run the 'Print a Test Page'
job
this produces the 'System Error' message.
Any ideas on what I can do next to fix the problem?
Thanks for your help,
E
|
|
|
| Back to top |
|
|
andy1963
Guest
|
| Posted:
Mon Oct 31, 2005 1:26 am Post subject:
Re: System Error |
|
|
Hi Alan,
Thank you for your reply. There are no HPUSB*files on the system. But
before we draw conclusions from that, I did a search on a different system
with a HP psc 1210 printer (slightly newer model) and there are no HPUSB*.sys
files on this system either, and this one works!
I searched from the c: directory downwards, including sub-folders and hidden
folders and files, using accounts with Computer Administrator privileges.
Is there anything else I can check?
Regards,
Andy W
"Alan Morris [MSFT]" wrote:
| Quote: | This is not a message from the print spooler in XP. It either is coming
from the driver or from the USB subsystem.
do you have any HPUSB*.sys files on the system?
--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
This posting is provided "AS IS" with no warranties, and confers no rights.
"andy1963" <andy1963@discussions.microsoft.com> wrote in message
news:4A81BA55-8551-421E-852C-5B3B65FD603D@microsoft.com...
Hello - could someone please respond to this? There is no information on
the
System Error message in microsoft.com or HP.
Has no-one else ever had this error?
Regards,
Andy1963
"bery n eddie" wrote:
Hi,
I have a HP psc 1205 USB All-in-1 printer/copier/scanner. When I try and
print, the job appears in the printer job queue but then a pop-up box
appears with the title "System Error" and the message "The document
cannot
be printed due to a system error. Try printing again. If unsuccessful,
restart Windows and try printing again.". After a while the pop-up box
disappears and the job disappears from the queue. The printer head moves
briefly after the box disappears, but no print is produced.
I have tried deleting the printer and uninstalling the software, and
reinstalling, but it does not fix the problem. This is a new problem as
the
printer has worked fine for months. However, I'm not sure what has
changed
on the system to cause this. The system specs are:
Windows XP Professional version 2002 & SP2
1GB memory
AMD Athlon 64 FX-55
400Gb disk drive (300Gb free)
Latest drivers for psc 1205 downloaded from HP
Using the HP Printer Toolbox, I ran the test to 'Clean the Print
Cartridges'
and this produced a printed test page. If I run the 'Print a Test Page'
job
this produces the 'System Error' message.
Any ideas on what I can do next to fix the problem?
Thanks for your help,
E
|
|
|
| Back to top |
|
|
|
|
|
|
FAQ
Memberlist
Register
Profile
Log in to check your private messages
Log in